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- Tasks: Lead the team at Emberwood restaurant, ensuring exceptional service and a vibrant atmosphere.
- Company: Join the Sutton Hotel Collection, a family-owned gem steeped in Bath's rich Georgian heritage.
- Benefits: Enjoy free hotel breaks, leisure passes, and enhanced parental leave among other perks.
- Why this job: Be part of a transformative project in Bath's food scene with a supportive and inclusive culture.
- Qualifications: Management experience in hospitality is essential; passion for service is a must!
- Other info: Work five days a week with opportunities for training and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Floor Manager – Emberwood
SALARY: £30,000 + Tronc (Approx 3‑4k per annum)
WORK HOURS: Full time (5 days out of 7) – evenings and weekends
About Emberwood
We are a Michelin‑guide awardee restaurant in Bath, dedicated to delivering an exceptional dining experience. Our culture blends professionalism with conversational service, constantly evolving guest interactions through innovative experiences such as Pudding Trolley, Martini Trolley, and our Kitchen Counter.
What We Offer
- Free hotel breaks – two free one‑ or two‑day breaks each year within the Sutton Hotel Collection.
- Leisure passes – £150 contribution to a leisure centre membership or National Trust membership.
- Enhanced maternity & paternity leave – 26 weeks at 90% for mothers, 4 weeks at 90% for fathers.
- Institute of Hospitality membership fully subsidised.
- Extensive learning and development opportunities.
- Health Assured – confidential CBT therapy and support services.
- Subsidised learning courses – encourage continued education.
We also provide free nutritious meals, bespoke uniforms and a cycle‑to‑work scheme.
Who We’re Looking For
The Floor Manager will ensure seamless food service, guiding a passionate team focused on high‑quality hospitality.
- Minimum 1 year experience in a comparable role and environment.
- Proficient in order of service, allergy procedures and supporting junior staff training.
- Strong guest‑focused mindset and ability to lead and shape a cohesive team.
- Experience in duty management for bar, terrace and lounge areas is required.
Key Responsibilities
- Guest interaction and repeat business building on trust.
- Maintain service standards of the highest quality across all service areas.
- Train staff through one‑on‑one and group sessions.
- Operational control of restaurant, bar, terrace and lounge, making decisions that affect staff and guests.
- Compliance with health and safety standards.
- Collaborate with hotel teams to deliver warmth, generosity and brand consistency.
- Lead by example with a positive attitude, energy and enthusiasm.
Location
Bath, United Kingdom
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Floor Manager employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection and its values. Understanding their commitment to generosity, kindness, and diversity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in restaurant repositioning or similar projects. Be ready to discuss specific examples of how you've successfully managed change in a hospitality setting, as this is a key aspect of the role.
✨Tip Number 3
Network within the local hospitality community in Bath. Attend events or connect with professionals on platforms like LinkedIn to gain insights about the food scene and potentially get referrals for the position.
✨Tip Number 4
Prepare thoughtful questions about the transformation of the Emberwood restaurant. Showing genuine interest in the project and its goals can set you apart from other candidates during the interview process.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Manager at Sutton Hotel Collection. Highlight your relevant experience in restaurant repositioning and management within hospitality.
Tailor Your CV: Customise your CV to reflect your management experience in hospitality. Emphasise any previous roles that involved opening or transforming restaurants, as this is a key aspect of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your alignment with the values of Sutton Hotel Collection. Mention specific examples of how you've demonstrated generosity, kindness, and diversity in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sutton Hotel Collection
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific experiences that highlight your love for providing excellent service and creating memorable guest experiences.
✨Demonstrate Leadership Skills
As a Floor Manager, you'll need strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, and motivated staff to achieve their best.
✨Research the Venue
Familiarise yourself with the Sutton Hotel Collection and the Emberwood restaurant. Understanding their values, history, and vision will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you've had to handle difficult customers or manage unexpected challenges, and be ready to discuss how you approached them.
