At a Glance
- Tasks: Deliver exceptional service to guests during breakfast, room service, and events.
- Company: Join a family-owned luxury hotel with a warm and welcoming atmosphere.
- Benefits: Enjoy free hotel breaks, wellness perks, and extensive training opportunities.
- Other info: Experience a dynamic work environment with exciting social events.
- Why this job: Be part of a supportive team that values individuality and personal growth.
- Qualifications: Polite, professional attitude and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Athenaeum is an independent, family‑owned luxury hotel and residences overlooking Green Park, moments from Buckingham Palace and London’s most prestigious neighbourhoods. Offering a warm, authentic approach to luxury, the hotel combines an Original Local spirit with the feel of a welcoming haven in the heart of the city. With beautifully appointed accommodation, a spa, restaurant and bar, The Athenaeum is a full‑service haven where our people deliver genuine care, surprise and delight every day. As part of Sir Richard Sutton Ltd, we offer the opportunity to grow within a family‑owned business where individuality is valued and our teams feel supported, trusted and proud of the experience they create together.
Role
- Provide an efficient, polite and courteous service to guests over breakfast service, room service, or events.
- Ensure that all areas are kept correctly with regards to storage and cleanliness at all times.
- Ensure all equipment is in good working order, and liaise with other departments for maintenance and repair if necessary.
- Handle deliveries, inspect items, and report any discrepancies.
- Handle guest requests, allergies, and dietary needs with professionalism and care.
- Maintain professional body language and grooming standards at all times, adhering to the hotel's policies and guidelines.
Benefits
- Free and discounted hotel breaks – from the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12‑month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
- Heka benefits platform – your access to Heka begins from day one and is pre‑loaded with a balance of £150 to use against a wide range of wellness‑focused products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced maternity and paternity leave (26 weeks at 90 % for expectant mothers, four weeks leave at 90 % for fathers).
- Annual social and celebration events.
- Learning and development – an extensive range of training opportunities are available to facilitate your personal development including our in‑house Catalyst Aspire and Inspire programmes and external study sponsorship.
- Wisdom Wellbeing – a confidential, 24/365 service offering CBT, therapy, up‑to‑date information, support and advice on a broad range of subjects.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty and bespoke uniforms for uniformed positions.
F&B Team Member employer: Sutton Hotel Collection
The Athenaeum is an exceptional employer that prides itself on fostering a supportive and inclusive work culture, where every team member is valued and encouraged to grow within the family-owned business. Located in the heart of London, employees enjoy unique benefits such as free hotel breaks, wellness initiatives, and extensive training opportunities, all while delivering genuine care to guests in a luxurious setting. With a commitment to personal development and a focus on employee wellbeing, The Athenaeum offers a rewarding environment for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sutton Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sutton Hotel Collection
Don't be shy about reaching out to Sutton Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sutton Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sutton Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
