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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests.
- Company: Emberwood, a vibrant restaurant focused on innovative guest interaction.
- Benefits: Earn £12.70 per hour plus tips, enjoy free hotel breaks and leisure passes.
- Why this job: Join a dynamic team and elevate guest experiences with your creativity and enthusiasm.
- Qualifications: 1 year of hospitality experience and a positive, proactive attitude.
- Other info: Opportunities for personal development and a supportive work environment.
The predicted salary is between 11 - 14 £ per hour.
At Emberwood we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, learning about our guests' needs and adapting accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others to add layers to an exquisite service.
What We Offer
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
Who Are We Looking For
The ideal candidate will be confident in delivering the required service level to the guests and taking instruction from the Head Waiters and Management team. They should be able to work confidently as part of a team and assist in helping direct the more Junior members of the team. They will also be encouraged to deliver magic moments, empowered by the team to deliver an exquisite experience to the guest and be proactive in ensuring all their sections and any preparation is done diligently. They should have at least 1 year of experience in hospitality, but it is essential they are guest focused with a positive mindset, proactive and helpful. Understanding what a fast‑paced restaurant looks like is ideal to ensure they pick up the skills and training quickly and efficiently to ensure the guest receives the best service.
Key Responsibilities
- Guest Interaction and Repeat Business built on trust and experiences.
- Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
- Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
- Deliver the order of service with detailed knowledge.
- Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Elevate the guest experience through a curious and creative approach to make an experience memorable.
- Responsible for the safe delivery of food and the correct conduct in relation to allergies and dietary requirements.
Waiter/Waitress in Bath employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress in Bath
✨Tip Number 1
Get to know the venue! Before your interview, pop by Emberwood and soak in the atmosphere. Familiarise yourself with the menu and the unique service style. This shows us you're genuinely interested and ready to deliver that exquisite experience we’re all about.
✨Tip Number 2
Practice your guest interaction skills! Role-play with a friend or family member to get comfortable with engaging guests. Remember, it’s all about building trust and creating memorable moments, so show us your personality and enthusiasm!
✨Tip Number 3
Be proactive during your interview! Ask questions about our service style and how you can contribute to the team. This not only shows your eagerness but also helps us see how you’ll fit into our dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your passion for hospitality right from the start. Let’s make that magic happen together!
We think you need these skills to ace Waiter/Waitress in Bath
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a conversational style that reflects who you are. Remember, we’re all about creating memorable experiences for our guests, so show us how you can bring that vibe to the team.
Highlight Relevant Experience: Make sure to mention any previous hospitality experience you have. We’re looking for someone who understands the fast-paced restaurant environment, so share specific examples of how you've delivered excellent service in the past.
Tailor Your Application: Don’t just send a generic application! Tailor it to Emberwood by mentioning our unique offerings like the Pudding Trolley and Martini Trolley. Show us that you’ve done your homework and understand what makes our service special.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Emberwood team!
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with Emberwood's menu and any special offerings like the Pudding Trolley or Martini Trolley. This shows your enthusiasm for the role and helps you answer questions about how you'd enhance the guest experience.
✨Showcase Your Guest-Focused Mindset
During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. Highlighting your proactive approach and ability to create 'magic moments' will resonate well with the interviewers.
✨Demonstrate Team Spirit
Emphasise your experience working in a team environment. Discuss how you've supported junior staff or collaborated with colleagues to ensure smooth service. This aligns perfectly with Emberwood's focus on teamwork and guest satisfaction.
✨Prepare for Fast-Paced Scenarios
Be ready to discuss how you handle high-pressure situations typical in a busy restaurant. You might even want to role-play a scenario where you manage multiple tables or deal with a guest complaint, showcasing your problem-solving skills and composure.
