At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a memorable dining experience.
- Company: Emberwood, a Michelin Guide restaurant in Bath, focused on exceptional service.
- Benefits: Competitive pay, free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and elevate guest experiences in a vibrant restaurant setting.
- Qualifications: Experience in hospitality, strong communication skills, and a love for people.
The predicted salary is between 11 - 14 £ per hour.
EMBERWOOD HOST
SALARY: £12.70 per hour + Tronc
Casual Hours – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests' needs and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.
What Do We Offer?
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.
Who Are We Looking For?
A host in Emberwood will be passionate about all people, as well as warm hospitality with an attention to detail. They should have knowledge of service, food and drinks and an understanding of what makes a fantastic restaurant experience. They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills. They should have experience in hospitality and be familiar with a restaurant environment; knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls. The host role encompasses elements from reception, reservations, function planning and revenue/sales.
What Are The Key Responsibilities?
- Guest Interaction and Repeat Business built on trust and experiences.
- Service Standards of the Highest Quality in relation to our offering.
- Providing the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers.
- Receive and input reservations via telephone and email and field all incoming and outgoing communication in Emberwood.
- Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements.
- Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
- Work alongside our marketing team where promotions, functions or seasonal events require.
- Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property management systems and voucher redemption portals.
- Assist the head hosts in function and party booking.
- Elevate the guest experience through a curious and creative approach to make an experience memorable.
- Building profiles on guests based on their preferences to elevate future experiences building genuine rapport.
Restaurant Host Casual 1 Year Experience £12.70 / Hour
Skills Fluent in English
5-11 Queen Square, Bath, BA1 2HH, United Kingdom
Restaurant Host in Bath employer: Sutton Hotel Collection
Sutton Hotel Collection is an exceptional employer, offering a vibrant work culture where creativity and culinary excellence thrive. With significant investment in the Castle Hotel in Windsor, employees benefit from state-of-the-art facilities and opportunities for professional growth, all while being part of a supportive team that values mentorship and collaboration. Join us to be part of a dynamic kitchen environment that not only rewards hard work but also fosters personal development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Host in Bath
✨Tip Number 1
Get to know Emberwood! Before you step into that interview, do a bit of homework on the restaurant. Familiarise yourself with their unique offerings like the Pudding Trolley and Martini Trolley. This shows your genuine interest and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a host, you'll be the face of Emberwood, so being warm and engaging is key. Try role-playing with a friend or family member to get comfortable with welcoming guests and handling reservations.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Emberwood values collaboration, so highlighting your ability to support others will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Emberwood family right from the start.
We think you need these skills to ace Restaurant Host in Bath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about providing a warm and welcoming experience for our guests.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in the hospitality sector. Mention any roles where you've interacted with guests or worked in a restaurant environment, as this will catch our eye!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Emberwood.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Company Inside Out
Before your interview, take some time to research Emberwood. Understand their service style, unique offerings like the Pudding Trolley, and what sets them apart in the hospitality sector. This knowledge will help you demonstrate your genuine interest and align your answers with their values.
✨Showcase Your Hospitality Passion
As a host, your passion for people and hospitality is crucial. Be ready to share specific examples from your past experiences that highlight your ability to create memorable guest interactions. Think about times when you went above and beyond to ensure a guest's satisfaction.
✨Practice Your Communication Skills
Since the role involves a lot of guest interaction, practice clear and confident communication. You might want to role-play common scenarios, such as handling reservations or addressing guest inquiries. This will help you feel more comfortable during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in guest experiences. This shows you're not just interested in the job, but also in how you can grow within the company.
