At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences and exquisite service.
- Company: Emberwood, a Michelin Guide restaurant in Bath, focused on innovative hospitality.
- Benefits: Competitive pay, free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and create memorable moments for guests in a vibrant environment.
- Qualifications: 2+ years in a similar role with a strong focus on guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
EMBERWOOD HEAD WAITER
SALARY: £13.75 per hour + Tronc (Approx 3-4k per annum)
FULL TIME 40 hours (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS
Who Are We?
At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests' needs and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.
What Do We Offer?
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- Basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused. They will be the right-hand person of the Management team during service, as well as ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces should be looked after. They should have at least 2 years of full-time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
What Are The Key Responsibilities?
- Guest Interaction and Repeat Business built on trust and experiences.
- Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
- Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.
- Complete individual tasks assigned by the restaurant manager or line manager.
- Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
- Oversee all sections across Emberwood and support the team in delivery of the product to a high standard.
- Responsibility for the correct opening or close-down of the restaurant.
- Leadership through energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.
Head Waiter: Lead Service & Guest Experience in Bath employer: Sutton Hotel Collection
Emberwood is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for passionate hospitality professionals. With competitive salaries, generous benefits like free hotel breaks and enhanced parental leave, as well as a commitment to training and personal growth, Emberwood fosters an environment where team members can thrive while delivering exquisite guest experiences in the heart of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter: Lead Service & Guest Experience in Bath
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere. Plus, it shows you're genuinely interested in Emberwood!
✨Tip Number 2
Practice your guest interaction skills! Role-play with a friend or family member to nail down how you'd handle different guest scenarios. Remember, it's all about creating those 'magic moments' that Emberwood is known for.
✨Tip Number 3
Show off your passion for food and beverage! Be ready to discuss your favourite dishes and drinks during the interview. Share any unique experiences you've had that relate to enhancing guest experiences—this will set you apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen!
We think you need these skills to ace Head Waiter: Lead Service & Guest Experience in Bath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for food and guest experience shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, especially in roles similar to Head Waiter. We love seeing how your past experiences can contribute to our team at Emberwood, so don’t hold back!
Be Personable:Remember, we value a conversational style of service. Use your application to showcase your personality and how you connect with others. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Emberwood!
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Emberwood’s menu and any unique offerings like the Pudding Trolley or Martini Trolley. This shows your passion for food and beverage, and it’ll help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
As a Head Waiter, you’ll be leading a team. Prepare examples of how you’ve successfully trained or motivated staff in previous roles. Highlight your ability to create a positive atmosphere and ensure high service standards.
✨Emphasise Guest Interaction
Emberwood values guest experience highly. Be ready to share stories about how you’ve built trust and rapport with guests in the past. Discuss how you can contribute to creating those 'magic moments' that keep customers coming back.
✨Prepare Questions About Team Dynamics
Show your interest in the team by preparing thoughtful questions about their training processes and how they maintain service standards. This demonstrates your commitment to teamwork and your desire to contribute positively to the restaurant's culture.
