Area Housing Manager

To provide a clear pragmatic and customer centred housing management service on behalf of SHP and the Council to residents through being an operational lead in the Housing management team.

What the job requires:

• Lead, motivate and inspire a team of generic frontline Housing Managers in delivering an exceptional customer experience, while still maximising operations results.

• Management and supervision of staff (ie managing sickness, poor performance etc) with the emphasis on providing a modern and flexible service that results in positive outcomes for residents / customers.

• Provide operational oversight in ensuring that the teams casework is upto date and being carried out inline with current policies & procedures / best practice.

• Taking the lead in ensuring SHP’s Health & Safety policies are observed so that homes and estates are safe places to live and maintained to a high standard for our customers

• Lead responsibility for a housing operational area / theme e.g. income collection, voids and allocations, customer engagement, anti-social behaviour, estate services etc.

• To play an active role in setting and communicating the direction of the service through the development and delivery of the operational plans, individual team and service objectives

• To undertake quality, financial and management monitoring across area of responsibility, ensuring that resources are managed within budget.

• Ensure partnership working with other relevant services to deliver a holistic housing management service (irrespective of tenure), ie repairs & maintenance teams, Benefit services,social services, estate services etc, Sutton Housing Partnership is an accredited Disability Confident Employer. We are signed up to the government’s Disability Confident scheme and have been recognised as a Disability Confident Employer since 2017. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

Important Information – Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

• Extensive track record of managing a team in a similarly large and complex organisation.

• Tenancy & estate management dealing with complex and challenging cases with the ability in delivering a range of housing services to residents across varied tenure types.

• Excellent communication skills with the ability to influence at all levels

• Ability to prioritise, make decisions and provide clear leadership for staff,

• Ability to influence and negotiate with decision makers, both within and outside the organisation.

• Experience of motivating, coaching and developing staff within dispersed teams.

• Good understanding of housing and landlord regulatory and compliance requirements

Desirable:

• Ability to work confidently with IT software packages , eg Google, Microsoft Word, Excel etc and bespoke Housing Management Systems.

• Improve outcomes for SHP residents by providing a customer oriented place based housing management service in line with SHP/ Council’s values and objectives

Colleagues at SHP take pride in delivering on our priorities and find working with us hugely rewarding. In turn, we strive to reward our colleagues fairly and roles are regularly reviewed to ensure pay reflects the responsibilities of the individual in line with our seven pay bands.

Colleagues are encouraged to work flexibly, a good work-life balance is key for us and our key benefits are:

• Membership of the

• a career average scheme where employees contribute between 5.5% and 12% but more importantly we as the employer make a generous contribution.

Annual leave of either 26 or 33 days per year plus paid time off on bank holidays.

Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.

Confidential support from a 24/7 Employee Assistance Programme.