Business Administrator Apprentice

Introduction

Support the Document Management Team by processing,managing and maintaining patient records and clinical correspondence accurately and efficiently. The apprentice will develop administrative, organisational and communication skills while completing a Business Admin Apprenticeship and working in line with NHS, GDPR and practice policies.

About the Employer

Sutton Coldfield Group Practice is a busy and welcoming NHS GP practice serving the local community across Sutton Coldfield. As an apprentice, you will have the opportunity to gain valuable hands-on experience within a professional healthcare environment, working alongside experienced clinical, administrative and support teams. You will develop a wide range of business and administration skills while contributing to the smooth running of the practice and supporting the delivery of high-quality patient services. This is an excellent opportunity to build confidence, develop your career and gain valuable experience within the NHS.

What You'll Do

• Receive, process and manage incoming clinical correspondence.
• Scan, upload and file patient documents onto the clinical system.
• Update electronic patient records accurately.
• Monitor document workflows so correspondence is processed within agreed timescales.
• Identify and elevate discrepancies, missing information or urgent correspondence to a senior team member.
• Provide general administrative support to the practice and document management team.
• Maintain electronic filing systems and databases.
• Carry out data entry with a high level of accuracy and attention to detail.
• Support audits and quality checks on patient records and documentation.
• Communicate with colleagues and healthcare professionals, and respond to internal queries about document management processes.

Training Outcome

• After successfully completing the Level 3 Business Administrator Apprenticeship, learners will have the opportunity to progress into a permanent business administration or business support role, subject to performance and business needs.
• Potential career pathways include Business Support Officer, Senior Administrator, Office Coordinator, Project Administrator, HR Administrator or Finance Assistant. With further experience and development, learners can progress into roles such as Office Manager, Executive Assistant, Project Coordinator or Operations Manager.
• Learners may also choose to continue their professional development through higher-level apprenticeships, further qualifications or specialist training in areas such as project management, HR, business analysis, finance or operations.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Administrative skills
• Team working
• Committed

Qualifications

• Essential - GCSE (or equivalent) - English - 4/C or above
• Essential - GCSE (or equivalent) - Maths - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8.00am - 3:30pm, with 30 minute break.

Expected Duration: 1 Year 9 Months

Training Provider: BIRMINGHAM METROPOLITAN COLLEGE

This employer is part of the Disability Confident scheme, committed to employing disabled people.