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- Tasks: Assist customers via phone, email, and chat to reduce delinquent accounts with top-notch service.
- Company: Join Sutherland, a leader in AI and digital transformation, working with iconic global brands.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth in a dynamic environment.
- Why this job: Make a real difference by helping customers while developing your skills in a tech-savvy role.
- Qualifications: 4 CXC/GCE subjects or equivalent, customer service experience preferred, and strong communication skills.
- Other info: Be part of a team that values integrity and offers excellent career advancement opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat, assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service, product and account information.
Qualifications
- A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
- Must be able to train and / or work onsite.
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers.
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
- Excellent attention to detail.
- See through the eyes of the customer.
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred.
- Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
- High level of integrity
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
- Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
- Must be able to pass a criminal background check and drug test as needed.
Additional Information
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
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Auto Loans Collections Associate employer: Sutherland
Contact Detail:
Sutherland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auto Loans Collections Associate
✨Tip Number 1
Get to know the company! Research Sutherland and understand our values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be interfacing with customers via phone, email, and chat, make sure you can express yourself clearly and confidently. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability in handling challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining Sutherland. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Auto Loans Collections Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled customer queries and resolved issues in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Collections Associate role.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing to show us that you understand what we're looking for and how you can meet those needs.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can't wait to hear from you!
How to prepare for a job interview at Sutherland
✨Know Your Stuff
Before the interview, make sure you understand Sutherland's core values and the role of a Collections Associate. Familiarise yourself with common customer service scenarios and how to handle them effectively. This will show that you're not just interested in the job, but also in the company’s mission.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Showcase Your Tech Savvy
Since the role requires proficiency in CRM applications and basic Microsoft Office skills, be prepared to discuss your experience with these tools. If possible, mention specific examples where you've used technology to improve customer interactions or solve problems.
✨Emphasise Empathy and Communication
During the interview, demonstrate your ability to project patience and empathy. Use examples from past experiences where you successfully resolved customer issues by understanding their needs. Good communication is key, so practice speaking clearly and confidently.
