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- Tasks: Support donors with empathy and effective communication while managing customer service inquiries.
- Company: Global tech company in Manchester focused on enhancing donor experiences.
- Benefits: Competitive pay, paid training, flexible hours, and a supportive work environment.
- Why this job: Make a difference by helping donors and developing your customer service skills.
- Qualifications: Experience in customer service and strong multitasking abilities.
- Other info: Onsite role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
A global technology company located in Manchester seeks candidates for a customer service role. The position emphasizes empathy, attention to detail, and effective communication skills. Candidates are expected to handle difficult conversations, multitask efficiently, and possess relevant customer service experience.
The role requires working onsite with flexible hours, including weekends and holidays, along with various benefits such as competitive compensation and paid training.
Donor Experience Advocate in Manchester employer: Sutherland Global
Contact Detail:
Sutherland Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Donor Experience Advocate in Manchester
✨Tip Number 1
Show off your empathy skills! When you’re chatting with potential employers, share specific examples of how you've handled tough conversations in the past. This will demonstrate that you can connect with customers on a personal level.
✨Tip Number 2
Multitasking is key! During interviews, talk about times when you juggled multiple tasks successfully. It’s all about showing that you can keep your cool and stay organised, even when things get hectic.
✨Tip Number 3
Communication is everything! Practice articulating your thoughts clearly and confidently. Whether it’s in person or over the phone, being able to express yourself well will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those tricky questions. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Donor Experience Advocate in Manchester
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. Share examples of how you've handled difficult conversations in the past, as this will resonate with us and show you understand the role.
Attention to Detail is Key: We love candidates who pay attention to detail! Double-check your application for any typos or errors. A well-structured application reflects your commitment and professionalism, which is super important for a customer service role.
Communicate Clearly: Effective communication is crucial for this position. Use clear and concise language in your application. Avoid jargon and keep it straightforward so we can easily see your skills and experience shining through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Donor Experience Advocate role. Plus, it’s super easy!
How to prepare for a job interview at Sutherland Global
✨Show Your Empathy
As a Donor Experience Advocate, empathy is key. Prepare examples from your past experiences where you successfully handled difficult conversations or provided exceptional customer service. This will demonstrate your ability to connect with customers on a personal level.
✨Highlight Attention to Detail
In this role, attention to detail is crucial. Before the interview, think of specific instances where your keen eye for detail made a difference in your work. Be ready to discuss how this skill can benefit the company and enhance the donor experience.
✨Practice Multitasking Scenarios
Since multitasking is part of the job, consider preparing for situational questions that test your ability to juggle multiple tasks. You might want to practice responses that showcase your organisational skills and how you prioritise tasks effectively under pressure.
✨Communicate Clearly and Confidently
Effective communication is essential for this position. During the interview, focus on speaking clearly and confidently. Practise articulating your thoughts on common customer service scenarios, ensuring you convey your ideas in a straightforward manner.
