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- Tasks: Support donors with empathy and effective communication while managing inbound calls.
- Company: Join Sutherland, a leader in AI and digital transformation.
- Benefits: Competitive pay, paid training, health insurance, and flexible shifts.
- Why this job: Make a difference by helping donors and enhancing their experience.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 24000 - 36000 Ā£ per year.
Company Description:
About Sutherland. Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they are our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through marketāleading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
Job Description:
- All candidates must:
- Have a high level of empathy.
- Have intensive attention to details ā commits minimal to zero errors in following provided processes and guidelines.
- Have effective verbal and written communication ā listens attentively, takes notes of details, asks logical probing questions, relays information clearly, concisely and cohesively.
- Have the ability to recommend sound solutions through the utilization of researched details.
- Understand donor needs (experience and knowledge of donating blood) - preferred not required.
- Have excellent soft skills and ability to empathise genuinely.
- Possess the ability to manage difficult conversations and deāescalate as needed.
- Have good critical thinking skills with ability to think quickly and offer timely solutions.
- Possess the ability to multiātask ā able to navigate through multiple tools while maintaining effective conversation with donors.
- Be able to work onsite.
- Be flexible to work on designated days for Monday to Friday: 9am to 10pm EST and SaturdayāSunday: 9am to 6pm EST (future date).
Qualifications:
- A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must have flexible availability to work any day and any assigned shift weekly (weekends and public holidays).
- Must be able to train and/or work onsite.
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers.
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
- Excellent attention to detail.
- See through the eyes of the customer.
- Excellent verbal and written communication skills; able to translate customer communication rapidly and effectively on live voice or chat interactions. Proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organise, prioritise, multiātask and manage time.
- Multiātasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred.
- Good typing skills ā minimum 35 wpm with minimum 80% accuracy.
- High level of integrity.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
- Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
- Must be able to pass a criminal background check and drug test as needed.
Additional Information:
- Our employees enjoy:
- Competitive compensation packages inclusive of base pay, incentives, overātime and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid training.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional health and life insurance plan.
- Lunch benefits and subsidy.
- Onsite lunch concessionaire at reduced rates.
- Transportation/shuttle services - free transportation home for shifts that end after 9:00 pm and pickāups for shifts that begin before 6am.
- Free onsite medical suite with nurse and medical doctor.
- Daily refuel plan - robust and dynamic schedule of activities to keep employees energised both at home and in the office.
- Paid referral program.
- Career development & growth opportunities for advancement.
- Excellent reward and recognition programs.
Donor Advocate- Kingsland in Manchester employer: Sutherland Global
Contact Detail:
Sutherland Global Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Donor Advocate- Kingsland in Manchester
āØTip Number 1
Get to know the company inside out! Research Sutherland's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
āØTip Number 2
Practice your communication skills! Since the role requires effective verbal and written communication, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during interviews.
āØTip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult conversations or provided support to others. This will demonstrate that you have the soft skills needed for the Donor Advocate role.
āØTip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sutherland team. Good luck!
We think you need these skills to ace Donor Advocate- Kingsland in Manchester
Some tips for your application š«”
Show Your Empathy: As a Donor Advocate, empathy is key! Make sure to highlight any experiences where you've demonstrated understanding and compassion. We want to see how you connect with others!
Attention to Detail is Crucial: We love candidates who can follow processes without missing a beat. When writing your application, double-check for any errors and ensure your details are spot on. It shows us you care!
Communicate Clearly: Your written communication should be clear and concise. Use simple language and structure your thoughts well. Remember, weāre looking for someone who can relay information effectively!
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and keep track of all the amazing candidates like you. We canāt wait to hear from you!
How to prepare for a job interview at Sutherland Global
āØShow Your Empathy
As a Donor Advocate, empathy is key. During the interview, share examples of how you've connected with others in challenging situations. This will demonstrate your ability to genuinely understand and support donors.
āØMaster the Details
Attention to detail is crucial for this role. Prepare by reviewing common processes related to blood donation and customer service. Bring up specific instances where your meticulous nature helped avoid errors or improved outcomes.
āØCommunicate Clearly
Effective communication is a must. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios where you need to relay information or de-escalate a situation.
āØDemonstrate Problem-Solving Skills
Be ready to showcase your critical thinking abilities. Think of examples where you had to quickly assess a situation and provide a solution. This will highlight your capability to handle the fast-paced environment of inbound calls.
