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- Tasks: Engage with customers to resolve auto loan queries and provide top-notch service.
- Company: Leading customer service provider in the UK with a focus on excellence.
- Benefits: Flexible schedule, including weekends and public holidays.
- Why this job: Join a dynamic team and enhance your communication and problem-solving skills.
- Qualifications: At least 4 CXC/GCE subjects, including English, with strong customer service skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading customer service provider in the United Kingdom is seeking a Collections Associate to interface with customers through various communication channels. The role requires excellent verbal and written communication skills, with a strong emphasis on problem-solving and attention to detail.
Candidates should have at least 4 CXC/GCE subjects, including English, and must demonstrate a high level of customer service ability. This position offers a flexible schedule, including weekends and public holidays.
Auto Loans Collections Specialist - Customer Care Pro in Manchester employer: Sutherland Global
Contact Detail:
Sutherland Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auto Loans Collections Specialist - Customer Care Pro in Manchester
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about interfacing with customers, practice speaking clearly and confidently. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. We want to see how you can turn a negative situation into a positive one!
✨Tip Number 3
Flexibility is key! Since the job offers a flexible schedule, be prepared to discuss your availability during the interview. Highlight your willingness to work weekends and public holidays if needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Auto Loans Collections Specialist - Customer Care Pro in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your problem-solving abilities in your examples.
Tailor Your Application: We want to see how you fit into our team! Take the time to tailor your application to the job description. Highlight your relevant experience and skills that align with the Collections Associate role, especially your attention to detail and customer service prowess.
Proofread, Proofread, Proofread!: Nothing says 'I care' like a well-proofread application. Make sure to check for any spelling or grammatical errors before hitting send. A polished application shows us that you pay attention to detail, which is crucial for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Sutherland Global
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of customer care.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated with customers in previous roles, whether through phone calls, emails, or face-to-face interactions.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills. Think of specific instances where you identified a problem and took the initiative to resolve it. This could be anything from resolving a billing issue to helping a customer navigate a complex process.
✨Be Ready for Flexibility Questions
Since the position offers a flexible schedule, be prepared to discuss your availability. Highlight your willingness to work weekends and public holidays, and share any previous experiences where you adapted to changing schedules or demands.
