At a Glance
- Tasks: Create engaging journeys for donors and supporters while monitoring their effectiveness.
- Company: Join the Walk Wheel Cycle Trust, a values-driven organisation focused on community impact.
- Benefits: Enjoy flexible working, 28 days leave, and a supportive team culture.
- Other info: We welcome diverse applicants and offer adjustments throughout the recruitment process.
- Why this job: Make a real difference in your community while developing your skills in a dynamic environment.
- Qualifications: Experience in digital content creation and data management is a plus.
The predicted salary is between 29835 - 29835 £ per year.
You will be collaborating with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
Contract: Permanent
Location: Hybrid working, averaging one day a week from Bristol Hub
Full-time 35 hours per week - we are happy to discuss flexible working
£29,835 per annum (pro rata for part time)
Closing date: 23:59 on 27 September 2026
Team: Fundraising and Supporter Engagement
As the Supporter Stewardship Officer you will be responsible for developing, delivering, monitoring and optimising supporter content and engagement journeys that strengthen loyalty, deepen commitment and increase support.
What You’ll Be Doing
- Collaborate with colleagues to develop and deliver engaging journeys and touchpoints for donors and supporters.
- Monitor and test the effectiveness of supporter journeys in building lasting relationships and encouraging ongoing support.
- Assist in the creation of engaging content across digital and print platforms, ensuring supporters receive relevant and timely communications.
This role is ideal for someone who enjoys thinking about supporter needs and motivations, and meeting those by using their communication skills to develop outstanding supporter experiences and journeys.
About you
We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.
- Skilled in creating engaging digital experiences and continuously improving them through testing, feedback and audience insights.
- Experience managing and analysing large volumes of data while ensuring compliance with data protection.
- Experience writing effective, audience-focused copy and content, with strong editing and proofreading skills.
- Excellent organisation skills, with the ability to manage competing priorities and meet deadlines.
- The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.
Living our values
At the Walk Wheel Cycle Trust, we’re a values-driven organisation. We’re looking for people who are:
- Always Learning - curious, open-minded and committed to continuous improvement.
- Championing Equity - inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.
- Taking Ownership - proactive, responsible and empowered to make things better.
- Delivering Together - collaborative, transparent and motivated by shared success.
Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.
Additional information
Interviews will be held at the Bristol hub on the 12th or 13th October 2026. If you are unable to attend in-person, please contact us for an alternative arrangement. We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process.
Why work for us?
At Walk Wheel Cycle Trust, you'll be part of a movement to make it easier for people to walk and cycle. We're all here to change things. You'll be part of an incredible community of talented, passionate, creative problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. You’ll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. We believe including everyone is central to who we are and what we want to achieve. We welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. You’ll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
What we offer
- 28 days leave per annum plus bank holidays for full-time working.
- Ability to buy an extra week of annual leave (pro rata for part-time staff).
- 24/7 free, impartial and confidential support service.
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes.
- Up to two extra days of paid leave (pro rata for part-time colleagues) when travelling sustainably for holidays.
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust.
- Bike, computer and season ticket loans.
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London).
- Death in service benefit - 3 times annual salary.
- Family-friendly enhanced maternity and paternity pay.
- Flexible Working practices (full-time hours are 37.5 per week, Monday - Friday).
Supporter Stewardship Officer employer: Sustrans Hub
At Walk Wheel Cycle Trust, we are dedicated to creating a positive impact on communities through active travel initiatives. Our hybrid working model, combined with a supportive and inclusive culture, allows for flexibility and personal growth while working on meaningful projects that enhance the National Cycle Network. With generous benefits such as 28 days of annual leave, a strong commitment to employee wellness, and opportunities for professional development, we empower our team to make a real difference in people's lives and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Stewardship Officer
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Sustrans Hub.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Sustrans Hub, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Sustrans Hub. It’s all about being visible and passionate!
We think you need these skills to ace Supporter Stewardship Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Sustrans Hub supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Sustrans Hub. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Supporter Stewardship Officer role at Sustrans Hub. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Sustrans Hub
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Sustrans Hub. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Sustrans Hub.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Sustrans Hub. This shows you're not only a lone wolf but a team player with valuable connections.
