Clinical Projects and Client Operations Coordinator
We are recruiting a Clinical Projects and Client Operations Coordinator with a clinical or hospital-management background to run the operational side of a twelve-month engagement with a Cambridge cell-and-gene-therapy client whose platform we built and now operate, and to keep our delivery, finance and compliance records in order.
Reference SUS-2026-COORD-01. Salary GBP 33,400 per annum, paid monthly through PAYE. Hybrid work with up to two days per week at the client site in, Cambridge; remaining days remote or at Mildenhall by agreement. Reports to the Director. All work is delivered under a SustainSys statement of work; the postholder is managed and appraised by SustainSys and is not supplied to or directed by any client.
What you will do: coordinate delivery of the client engagement day to day (delivery plan, milestone tracker, RAID log, workshops, minutes and actions); act as operational point of contact for client stakeholders, escalating technical matters to the Director; operate release, upgrade and change control for the client's live web platform (release calendar, change-request log, user acceptance testing, dependency and environment upgrades, acceptance evidence, triage of user queries and defects, monthly data-quality reconciliation) - an operational role, with software development carried out by the Director and the engineering team; reconcile timesheets, invoices and costs against SOW milestones and produce a monthly reconciliation pack; prepare client invoices, monitor receipts and run credit control; control engagement documentation, data-processing records and audit trail; maintain clinical and life-sciences domain context for the engagement; support the establishment of the client's hospital and laboratory operations framework (process review, SOPs, clinical-governance and audit framework, data dictionary, quarterly operations packs).
We offer 25 days' annual leave plus bank holidays, a workplace pension, induction and role-specific training, and a hybrid working pattern. We are a licensed sponsor and will consider applicants already in the UK.
All applications are scored against the essential and desirable criteria.
A degree in clinical management, hospital or health administration, or a medical, nursing or allied-health discipline; a medical or clinical background with at least three years' experience in a hospital, clinical or healthcare operations setting, including records management, financial transaction control and staff scheduling; working knowledge of hospital administration, laboratory operations, clinical terminology and healthcare governance (audit, patient-data confidentiality); demonstrable experience of reconciliation work (financial records, bookings or audit records) and of producing accurate management reports; strong written English and confidence with Microsoft 365, spreadsheets and document-control tools, able to learn Xero and project-tracking tools quickly; willingness to travel between our Mildenhall office and the client site in Cambridge (full UK driving licence desirable); already resident in the UK with the right to work, or with current UK immigration permission that allows switching into the Skilled Worker route from within the UK.Experience of raising invoices and credit control in a small business; experience in a life-sciences, biotechnology or clinical-trials environment; familiarity with project-tracking and document-control tools.
