At a Glance
- Tasks: Lead a vibrant co-working space, ensuring an exceptional member experience and community engagement.
- Company: Dynamic workspace provider focused on sustainability and inclusivity.
- Benefits: Competitive salary, 25 days holiday, wellness days, and a supportive work environment.
- Other info: Flexible, hands-on role with opportunities for personal and professional growth.
- Why this job: Join a purpose-driven team and make a real impact in a thriving community.
- Qualifications: 2+ years in a similar role with strong customer service and management skills.
The predicted salary is between 32000 - 36000 € per year.
We’re an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive environment, where everyone can thrive and be their authentic selves at work. We recognise that the climate crisis intersects with social and inclusion issues, and we’re particularly eager to receive applications from individuals who bring diverse perspectives, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.
About The Role
Our co-working space is a vibrant, full service workspace and the second in our growing ecosystem. Located just a 10 minute walk from Manchester Piccadilly, it builds on the success of our London headquarters, creating a thriving hub where purpose driven startups can work, network, and access investment and support to scale their impact. Spanning multiple floors, the workspace includes a cafe/bar, a mix of hot desking and fixed desks, private offices, and a range of meeting rooms. It also features two versatile event spaces, hosting groups from 30 to 150 people, making it a dynamic environment.
Reporting into the Managing Director of Workspaces, the Workspace Lead will take ownership of the workspace, leading on delivering an outstanding end to end member experience, from initial enquiry through to onboarding and ongoing engagement. You will play a central role in building a vibrant, collaborative community, acting as the primary point of contact for members and ensuring their day to day experience is seamless, professional and welcoming. This is a hands on, evolving role within a small onsite team, where a flexible ‘all hands on deck’ approach is essential.
You will lead on enquiry management, tours, and membership conversion, with a strong focus on driving occupancy as the space continues to grow. Alongside this, you will support day to day running of the workspace, working closely with events and cafe functions.
- Support the team with daily operational coordination
- Assist with workspace setup, member moves, and maintenance coordination where needed
- Maintain a professional front-of-house environment, ensuring the space is always visitor-ready
- Liaise with suppliers and internal teams to ensure smooth delivery of services
We need you to have experience in:
- A keen interest in sustainability, and supporting sustainable enterprise
- 2 years+ experience in a similar role
- People/line management experience
- A commitment to delivering exceptional customer experience
- Core hospitality/venue operational experience
- Hands on experience of membership and/or events sales and promotion activities, to drive revenue
- Empathetic, calm and supportive approach - be a safe pair of hands in a busy, chaotic environment
- Problem solving capability
- Barista and/or café service experience is also a requirement, however we can provide training in our London workspace if needed.
- You ideally have experience in Workspace experience - have an understanding of the needs of diverse members
- An understanding of the financial expectations of managing a venue/hospitality location
Benefits
- Hours: Full-time, 40 hours per week, Monday - Friday. Early morning starts and evening work should be expected, as service ramps up
- Remuneration: £32,000 - £36,000 per annum
- Based: Central Manchester
- 25 days Holiday + Bank Hols
- Monthly Wellness Day (for rest)
Workspace Lead employer: Sustainable Ventures
As a Workspace Lead in our vibrant Manchester location, you will be part of a dynamic team dedicated to fostering an inclusive and collaborative environment for purpose-driven startups. We offer competitive salaries, generous holiday allowances, and unique wellness initiatives, all while supporting your professional growth in a thriving co-working space that prioritises sustainability and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Lead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any recent news articles. This will help you tailor your conversation and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your pitch! You want to be able to clearly articulate why you're the perfect fit for the Workspace Lead role. Focus on your experience in customer service and community building, and don’t forget to highlight your passion for sustainability.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the workspace. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and really keen on joining our team.
We think you need these skills to ace Workspace Lead
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us know why you're excited about building a vibrant community. Share any experiences you've had in similar roles or environments that highlight your commitment to creating a welcoming space for everyone.
Tailor Your Experience:Make sure to align your skills and experiences with the job description. Highlight your previous roles in hospitality or workspace management, and how they’ve prepared you to lead our co-working space effectively.
Be Authentic:We value diversity and authenticity, so don’t be afraid to share your unique perspective. Whether it’s your background, interests, or approach to problem-solving, let your true self shine through in your application.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Sustainable Ventures
✨Know Your Space
Familiarise yourself with the workspace's layout and offerings. Understand the different areas, like the café/bar and event spaces, so you can speak confidently about how you would enhance the member experience.
✨Showcase Your People Skills
As a Workspace Lead, you'll be the go-to person for members. Prepare examples of how you've successfully managed relationships in previous roles, especially in busy environments. Highlight your empathetic approach and problem-solving skills.
✨Emphasise Sustainability
Given the focus on sustainability, be ready to discuss your passion for eco-friendly practices. Share any relevant experiences or ideas you have for promoting sustainable enterprise within the workspace.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and future plans for the workspace. This shows your genuine interest and helps you assess if it's the right fit for you.
