At a Glance
- Tasks: Lead a vibrant co-working space, ensuring an outstanding member experience and community engagement.
- Company: Dynamic workspace provider in Manchester, fostering inclusivity and sustainability.
- Benefits: Competitive salary, 25 days holiday, wellness days, and health insurance.
- Other info: Exciting opportunities for career growth and personal development.
- Why this job: Join a growing team and make a real impact in a collaborative environment.
- Qualifications: 2+ years in a similar role with a passion for sustainability and customer service.
The predicted salary is between 32000 - 36000 € per year.
We’re an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive environment, where everyone can thrive and be their authentic selves at work. We recognise that the climate crisis intersects with social and inclusion issues, and we’re particularly eager to receive applications from individuals who bring diverse perspectives, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds.
About The Role
Our co-working space is a vibrant, full service workspace and the second in our growing ecosystem. Located just a 10 minute walk from Manchester Piccadilly, it builds on the success of our London headquarters, creating a thriving hub where purpose driven startups can work, network, and access investment and support to scale their impact. Spanning multiple floors, the workspace includes a cafe/bar, a mix of hot desking and fixed desks, private offices, and a range of meeting rooms. It also features two versatile event spaces, hosting groups from 30 to 150 people, making it a dynamic environment.
Reporting into the Managing Director of Workspaces, the Workspace Lead will take ownership of the workspace, leading on delivering an outstanding end to end member experience, from initial enquiry through to onboarding and ongoing engagement. You will play a central role in building a vibrant, collaborative community, acting as the primary point of contact for members and ensuring their day to day experience is seamless, professional and welcoming. This is a hands on, evolving role within a small onsite team, where a flexible ‘all hands on deck’ approach is essential.
Key responsibilities
- Member Experience & Onboarding
- Lead the member journey from enquiry to onboarding, ensuring a seamless and professional experience
- Act as the primary contact for member queries, feedback, and daily support
- Build meaningful relationships with members, encouraging engagement and collaboration
- Deliver a consistently high standard of front-of-house service and workspace presentation
- Manage the offboarding process, ensuring smooth transitions and positive member relationships
- Sales & Commercial Support
- Support the workspace P&L by tracking performance, driving revenue opportunities, and maintaining cost efficiency
- Respond promptly and professionally to workspace enquiries via web, referrals, and walk-ins
- Conduct engaging tours and meetings with prospective members
- Support the Head of Membership Sales with lead qualification and conversion, closing smaller contracts independently
- Maintain accurate CRM and membership system records
- Collaborate with the wider team to achieve occupancy and retention targets
- Community & Events
- Promote community and partner events through internal channels
- Collaborate with Events and Café teams to deliver internal social and networking events
- Capture and share member success stories and opportunities across the community
- Operations & Coordination
- Ensure smooth running of the café/bar & event operations
- Support the team with daily operational coordination
- Assist with workspace setup, member moves, and maintenance coordination where needed
- Maintain a professional front-of-house environment, ensuring the space is always visitor-ready
- Liaise with suppliers and internal teams to ensure smooth delivery of services
We need you to have experience in:
- A keen interest in sustainability, and supporting sustainable enterprise
- 2 years+ experience in a similar role
- People/line management experience
- A commitment to delivering exceptional customer experience
- Core hospitality/venue operational experience
- Hands on experience of membership and/or events sales and promotion activities, to drive revenue
- Empathetic, calm and supportive approach - be a safe pair of hands in a busy, chaotic environment
- Problem solving capability
- Barista and/or café service experience is also a requirement, however we can provide training in our London workspace if needed.
You ideally have experience in:
- Workspace experience - have an understanding of the needs of diverse members
- An understanding of the financial expectations of managing a venue/hospitality location
Benefits
- Hours: Full-time, 40 hours per week, Monday - Friday. Early morning starts and evening work should be expected, as service ramps up
- Remuneration: £32,000 - £36,000 per annum
- Based: Central Manchester
- 25 days Holiday + Bank Hols
- Monthly Wellness Day (for rest & recharge)
- Paid Sick Leave + Vitality Health Insurance Scheme
- Enhanced Pension Scheme
- Cycle to Work Scheme + Octopus EV Lease Scheme
- As you grow with us, you can access additional benefits, including enhanced maternity, paternity, and adoption leave & pay (after 2 years’ service).
Workspace Lead in Manchester employer: Sustainable Ventures
Join our vibrant co-working space in the heart of Manchester, where we prioritise diversity and inclusion, creating an environment where everyone can thrive. As a Workspace Lead, you'll enjoy a supportive work culture that values your contributions, with opportunities for personal and professional growth, alongside competitive benefits such as a monthly wellness day and enhanced leave options. Be part of a dynamic team dedicated to fostering community and driving sustainable enterprise in a thriving hub for purpose-driven startups.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Lead in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant workspace.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate your experience and how it aligns with the role of Workspace Lead. Think about specific examples where you've delivered exceptional customer service or managed a team effectively, as these will resonate well with the hiring team.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the workspace. They might share valuable insights that can help you stand out during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Workspace Lead in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives that make you a great fit for our vibrant workspace.
Tailor Your Application:Make sure to tailor your application to the Workspace Lead role. Highlight your relevant experience in customer service, community building, and operational management. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Sustainable Ventures
✨Know the Workspace Inside Out
Before your interview, take some time to research the workspace and its offerings. Familiarise yourself with the layout, services, and community events. This will not only show your genuine interest but also help you answer questions about how you can enhance the member experience.
✨Showcase Your People Skills
As a Workspace Lead, building relationships is key. Prepare examples of how you've successfully engaged with members or clients in the past. Highlight your empathetic approach and problem-solving skills, as these are crucial for creating a welcoming environment.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you would support the workspace's P&L and drive revenue growth. Think of specific strategies you could implement to increase occupancy and retention. This shows that you understand the business side of the role and are prepared to contribute.
✨Embrace Diversity and Inclusion
Since the company values diverse perspectives, be prepared to discuss how your background and experiences can contribute to an inclusive workspace. Share any relevant experiences that demonstrate your commitment to diversity and how you can foster a collaborative community.
