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- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Leading contractor focused on large-scale regeneration projects across London.
- Benefits: Join a dynamic team with long-term projects and opportunities for growth.
- Other info: Exciting role with a focus on improving resident experiences in live environments.
- Why this job: Make a real difference in residents' lives while working on high-profile projects.
- Qualifications: Experience in customer service or resident liaison, strong communication skills required.
We’re working with a leading principal contractor delivering large-scale cladding remediation and regeneration projects across London and the South East. With projects often taking place in live environments with residents in situ, clear communication is critical. This role sits at the heart of site delivery — ensuring residents are informed, supported, and have a positive experience throughout the works.
Key Responsibilities
- Act as the main point of contact between residents, site teams, subcontractors, and client representatives
- Build strong relationships to ensure smooth project delivery in occupied properties
- Manage and resolve resident queries and issues quickly and professionally
- Coordinate access, surveys, and appointments with residents
- Support site teams in maintaining high standards of customer service
- Keep accurate records of all communications, issues, and resolutions
- Assist with resident communications including letters, updates, and notices
- Gather resident feedback and satisfaction surveys to support continuous improvement
- Attend and contribute to site and project meetings as required
Site & Admin Duties
- Maintain site records, documentation, and communication logs
- Coordinate and track appointments, surveys, and access requirements
- Support basic site administration including data entry and reporting
- Monitor and follow up on outstanding actions or resident issues
- Ensure compliance with site procedures, H&S requirements, and security protocols
What We’re Looking For
- Experience in resident liaison / customer service within construction or social housing
- Strong communication skills – confident dealing with residents face-to-face and in writing
- Ability to manage expectations and handle challenging situations professionally
- Well organised with good attention to detail
- Comfortable using Microsoft Office (Excel, Word, Outlook)
- Experience working on cladding / refurbishment / regeneration projects is highly desirable
- DBS check (or willingness to obtain)
Why Apply?
- Work on high-profile cladding remediation projects
- Be part of a team delivering essential safety and improvement works
- Play a key role in improving resident experience on live sites
- Long-term pipeline of projects across London & the South East
If you’ve got experience in resident liaison and are looking to step into a busy, project-led environment — apply now or get in touch to discuss further.
Resident Liaison Officer in Camberley employer: Sustainable Resourcing
Contact Detail:
Sustainable Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Camberley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and social housing sectors. Attend local events or join online forums where you can meet people who might know about opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing scenarios with friends or family. Get comfortable handling tricky questions or complaints, so you can shine in interviews.
✨Tip Number 3
Show off your organisational skills! Create a portfolio that highlights your experience in managing resident queries and coordinating access. This will not only impress potential employers but also give you confidence when discussing your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, hit that apply button and let’s get started!
We think you need these skills to ace Resident Liaison Officer in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in resident liaison or customer service, especially within construction or social housing, to show us you’re the right fit.
Show Off Your Communication Skills: Since clear communication is key in this role, give examples of how you've effectively communicated with residents or clients in the past. We want to see that you can handle queries and issues professionally!
Be Organised and Detail-Oriented: Demonstrate your organisational skills by mentioning any tools or methods you use to keep track of communications and appointments. We love candidates who pay attention to detail and can manage multiple tasks efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Sustainable Resourcing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident queries and maintaining communication logs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since clear communication is critical in this role, prepare examples of how you've effectively communicated with residents or clients in the past. Think about specific situations where you resolved issues or built strong relationships, as these will highlight your suitability for the position.
✨Prepare for Challenging Scenarios
Expect questions about how you would handle difficult situations with residents. Prepare some scenarios where you successfully managed expectations or resolved conflicts. This will show that you can remain professional under pressure and are ready to tackle the challenges of the job.
✨Demonstrate Organisational Skills
Being well-organised is key for this role. Bring along examples of how you've managed multiple tasks or kept accurate records in previous positions. You could even mention your proficiency with Microsoft Office tools, as this will reassure them that you can handle the administrative side of the job efficiently.