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- Tasks: Manage housing services and support tenants in a vibrant community.
- Company: Join Onward Homes, a leading social housing provider in the North West.
- Benefits: Enjoy 40 days holiday, flexible working, and a great pension scheme.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSEs or equivalent experience required; customer service skills essential.
- Other info: Work in a supportive environment with opportunities for training and growth.
The predicted salary is between 22000 - 31000 £ per year.
We offer a competitive salary of £26,850 per annum (rising to £27,550 from April 2025) plus an annual weekend allowance of £1250. 32 days annual leave plus bank holidays; a total of 40 days paid holiday per annum, which is equivalent to 8 weeks. Salary Finance - access both short and long-term loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family-friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access, and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.
About the role
Onward Homes are now recruiting for a Residential Manager (Scheme Manager) for our brand new Birch Lea Park Housing with Care development at the heart of Hattersley in Tameside. The site features 91 modern apartments alongside a range of helpful on-site services, including tailored care packages for those who need them.
Job Requirements
Suitable candidates will be required to work one weekend every 4 weeks with time off taken back the following week. The role will be based at our Birch Lea Park Extra Care site in Hattersley Tameside.
Job Responsibilities
The purpose of the role is to provide intensive housing and building management services at Onward sheltered housing schemes, enabling tenants to live confidently and independently in their own homes and ensuring Onward meets its health & safety and compliance requirements. This role requires a driving license.
- Service Delivery
- Provide each tenant with an agreed level of intensive housing management.
- Respond to tenant and scheme emergencies.
- Provide a ‘Buddy’ Scheme Manager Service at other Onward properties as and when required.
- Health & Safety Compliance
- Ensure that each Sheltered Housing scheme meets the regulatory standards for all health and safety and compliance requirements.
- Ensure the property log books are up to date and all requirements are met.
- Building Management
- Manage day-to-day running of scheme, including reporting repairs, health and safety concerns, reducing risk, and ensuring security of the building is maintained.
- Report and monitor performance of repairs and service contracts.
- Partnership Working
- Liaise with health and social care providers, voluntary agencies, and others assisting tenants to maintain their accommodation.
- Develop processes of direct communication with tenants, relatives of tenants, the wider community, and external parties.
- Neighbourhoods
- Ensure all voids, lettings, and housing management issues are communicated to neighbourhoods ensuring collaborative working.
- Ensure that effective, sensitive management practices are maintained by implementing Onward management procedures within the scheme.
- Line Management & Leadership
- Provide line management and leadership, managing resources to ensure that objectives are achieved.
Skills/Experience
Essential: Experience of dealing with older people in a service environment. Experience of building management and compliance requirements. Relevant knowledge of Health and Safety policies and risks. Ability to work on your own initiative as part of a dispersed team. Skilled communicator with excellent customer service skills. Experience of working proactively to improve services and customer satisfaction. IT skills – Microsoft Office up to an intermediate level. Satisfactory Disclosure Barring Service (DBS) reference.
Desirable: Knowledge of CQC requirements.
Qualifications
Essential: Educated to GCSE standard or equivalent qualification/experience.
Desirable: National Wardens Certificate / Sheltered Housing Certificate or equivalent.
About Onward
Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads; we’re here to make a real difference. In addition to creating positive spaces for our customers, we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. If candidates have any questions in relation to the role at any stage of the recruitment and selection process, they can contact the HR team and a member of the HR Team will be in touch. Please note that we reserve the right to close the vacancy early prior to the closing date.
Residential Manager employer: Sustainable Real Estate Solutions (SRS)
Contact Detail:
Sustainable Real Estate Solutions (SRS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Manager
✨Tip Number 1
Familiarise yourself with the specific needs of older people in a service environment. Understanding their challenges and how to effectively communicate with them will set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of health and safety compliance requirements, especially those relevant to housing management. Being able to discuss these confidently will demonstrate your preparedness for the role.
✨Tip Number 3
Network with professionals in the housing and care sector. Engaging with others in the field can provide insights into the role and may even lead to valuable connections that could help you land the job.
✨Tip Number 4
Prepare to discuss your experience with building management and compliance during the interview. Be ready to share specific examples of how you've successfully managed similar responsibilities in the past.
We think you need these skills to ace Residential Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in dealing with older people and building management. Use specific examples that demonstrate your skills in health and safety compliance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting tenants and your understanding of the role's responsibilities. Mention your ability to work independently and as part of a team, and how you can contribute to Onward Homes' mission.
Highlight Relevant Qualifications: Clearly list your qualifications, especially if you have any certifications related to sheltered housing or health and safety. If you have experience with CQC requirements, make sure to mention it.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Sustainable Real Estate Solutions (SRS)
✨Showcase Your Experience with Older People
Make sure to highlight any relevant experience you have working with older individuals. Discuss specific situations where you provided support or improved their living conditions, as this role heavily focuses on enhancing the lives of tenants.
✨Demonstrate Your Knowledge of Health & Safety
Be prepared to discuss your understanding of health and safety regulations and compliance requirements. You might want to mention any previous roles where you ensured safety standards were met, as this is crucial for the Residential Manager position.
✨Emphasise Your Communication Skills
As a Residential Manager, you'll need to liaise with various stakeholders, including tenants and external agencies. Prepare examples that showcase your communication skills and how you've effectively managed relationships in past roles.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the responsibilities and challenges of the role. This not only demonstrates your enthusiasm but also helps you gauge if the job aligns with your career goals.
