At a Glance
- Tasks: Support residents through their home improvement journey and ensure their needs are met.
- Company: Join a leading provider in sustainable building services focused on energy efficiency.
- Benefits: Enjoy a competitive salary, car allowance, enhanced pension, and healthcare benefits.
- Other info: Be part of a diverse team committed to equal opportunities and professional growth.
- Why this job: Make a real difference in people's lives while contributing to a greener future.
- Qualifications: Experience in customer service within construction and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
- Location
- : Based in Hereford
- Salary
- : £29,000 per annum with a car allowance of £3,000 pa
- Contract
- : Full time, permanent
Hours of Work
8am - 5pm Mon - Thurs, 8am - 4.30pm Friday
Benefits
: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation.
Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology.
Each year, our work enhances the health, comfort, and well-being of thousands of households.
We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions.
Together, we're making strides toward the UK's goal of reaching net-zero emissions!
We are now recruiting for a Customer Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures.
Responsibilities
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out: choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
Qualifications
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE's and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
- Preferred qualifications
- A basic understanding of retrofit.
- Our Commitment to You
We are proud to be an equal opportunities employer.
We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time.
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Customer Liaison Officer in Hereford employer: Sustainable Group
Sustainable Building Services is an excellent employer, offering a dynamic work culture that prioritises sustainability and innovation in the construction sector. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working alongside a passionate team dedicated to making a positive impact in the East Midlands and West Yorkshire regions. Enjoy competitive benefits and the chance to lead meaningful projects that contribute to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sustainable Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sustainable Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sustainable Group:Your cover letter is your chance to shine! Tell us why you want to work at Sustainable Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sustainable Group!
How to prepare for a job interview at Sustainable Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
