At a Glance
- Tasks: Manage customer enquiries via calls, emails, and online forms while providing expert advice.
- Company: Join a leading sustainable energy services company with a strong reputation.
- Benefits: Enjoy 23 holidays, enhanced pension, healthcare plan, and support for your professional development.
- Other info: Full-time role with training opportunities and career growth in a supportive environment.
- Why this job: Make a real difference by helping customers improve their home's energy performance.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Location: Skelmersdale, WN8 9TW
Salary: £28,000 per annum + Excellent Benefits!
Contract: Full time, permanent
Hours of Work: 8.30am - 5pm Mon - Thurs, 8.30am - 4.30pm Friday
Benefits:
- 23 holidays per year + public holidays
- Enhanced pension contributions
- Employer paid Healthcare Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme and support for CPD
Sustainable Energy Services is a well-known expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms.
As our Customer Service Advisor you will be responsible for:
- Answering and dealing with telephone and e-mail enquiries.
- Updating CRM with accurate records of customer documentation.
- Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home.
- Dealing with grant administration paperwork and co-ordinating with external providers.
- Meeting internal and external deadlines, and customer satisfaction reporting.
- Making outgoing calls to customers and booking of appointments.
- Managing bookings of appointments and surveys.
Customer Service Advisor in Skelmersdale employer: Sustainable Energy Services
Sustainable Energy Services is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary and a comprehensive benefits package, including enhanced pension contributions and healthcare support, employees in Skelmersdale can thrive both personally and professionally while contributing to meaningful projects in the energy sector.
Contact Details:
Sustainable Energy Services Recruitment Team
