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For Companies At a Glance
- Tasks: Manage customer enquiries and provide expert retrofit advice to enhance energy performance.
- Company: Leading energy service provider in Skelmersdale with a focus on sustainability.
- Benefits: Competitive salary, enhanced pension contributions, and paid healthcare cash plans.
- Why this job: Join a mission-driven team and help customers save energy and money.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27500 - 27500 £ per year.
A leading energy service provider in Skelmersdale is seeking a Customer Service Advisor to manage customer enquiries through various channels. The role involves answering calls and emails, maintaining accurate CRM records, and providing informed retrofit advice to help customers improve their energy performance.
The position offers a competitive salary of £27,500 per annum along with excellent benefits, including enhanced pension contributions and paid healthcare cash plans.
Energy Retrofit Customer Advisor in Ormskirk employer: Sustainable Energy Services
Contact Detail:
Sustainable Energy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Retrofit Customer Advisor in Ormskirk
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for energy efficiency.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with answering questions about energy performance.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Energy Retrofit Customer Advisor in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and energy performance. We want to see how your skills align with the role of Energy Retrofit Customer Advisor, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers improve their energy performance. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves managing enquiries through various channels, make sure to demonstrate your strong communication skills in your application. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the Energy Retrofit Customer Advisor position!
How to prepare for a job interview at Sustainable Energy Services
✨Know Your Energy Stuff
Make sure you brush up on the latest trends in energy efficiency and retrofitting. Familiarise yourself with common customer queries and how to address them. This will show that you're not just interested in the role, but that you genuinely care about helping customers improve their energy performance.
✨Master the CRM
Since maintaining accurate CRM records is key, get to grips with how CRM systems work. If you have experience with any specific software, be ready to discuss it. If not, do a bit of research on popular CRM tools used in customer service to demonstrate your willingness to learn.
✨Practice Your Communication Skills
As a Customer Service Advisor, you'll need to communicate clearly and effectively. Practice answering common customer enquiries out loud, focusing on being concise and informative. This will help you feel more confident during the interview when discussing how you'd handle customer interactions.
✨Show Enthusiasm for the Role
Let your passion for energy efficiency shine through! Talk about why you’re excited about the opportunity to help customers and how you can contribute to the company's mission. A positive attitude can go a long way in making a great impression.
