Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries via calls, emails, and online forms.
- Company: Join a leading expert in sustainable energy services.
- Benefits: Enjoy 23 holidays, enhanced pension, healthcare plan, and more!
- Why this job: Make a difference by helping customers improve their home's energy performance.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full training provided with opportunities for career development.
The predicted salary is between 27500 - 27500 £ per year.
Location: Skelmersdale, WN8 9TW
Salary: £27,500 per annum + Excellent Benefits!
Contract: Full time, permanent
Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday
Benefits: 23 holidays per year + public holidays, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Energy Services is a well-known expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!
In addition to this, as our Customer Service Advisor you will be responsible for:
- Answering and dealing with telephone and e-mail enquiries.
- Updating CRM with accurate records of customer documentation.
- Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home.
- Dealing with grant administration paperwork and co-ordinating with external providers.
- Meeting internal and external deadlines, and customer satisfaction reporting.
- Making outgoing calls to customers and booking of appointments.
- Managing bookings of appointments and surveys.
Customer Service Advisor in Ormskirk employer: Sustainable Energy Services
Contact Detail:
Sustainable Energy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ormskirk
✨Tip Number 1
Get to know the company! Research Sustainable Energy Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be dealing with enquiries over the phone and via email. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Prepare questions to ask during your interview! This shows you're engaged and keen to learn more about the role. Think about what you want to know regarding the training provided and the potential for career growth within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Ormskirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in managing customer enquiries, whether it's through calls, emails, or online forms. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter!
Show Off Your Communication Skills: As a Customer Service Advisor, communication is key! In your application, give examples of how you've effectively communicated with customers in the past. This will help us see that you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sustainable Energy Services
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research Sustainable Energy Services and their approach to customer service. Familiarise yourself with common customer queries and how you would handle them.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you’ll need to demonstrate how you’d handle specific customer situations. Think about potential scenarios and how you would respond to ensure customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the training provided for retrofit advice or how success is measured in the customer service team.
