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- Tasks: Manage key client relationships and ensure outstanding customer experiences.
- Company: Join Sustainable Energy First, a growing consultancy focused on sustainable energy solutions.
- Benefits: Enjoy hybrid working, flexi hours, 25 days holiday, and a competitive salary with commissions.
- Why this job: Be part of a mission-driven team making a real impact in the energy sector.
- Qualifications: Experience in account management, especially within the public sector or NHS, is essential.
- Other info: Includes a car allowance, career development opportunities, and perks like gym memberships.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and driven Strategic Account Manager who has managed accounts within the public sector/NHS to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You’ll be partnering our clients, overseeing the strategic client relationship and taking ownership of the Client experience. An expert at building, developing and retaining long term key Client relationships, you’ll be expected to communicate and demonstrate Sustainable Energy First’s values as a Consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties.
You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients’ needs and requirements and you will propose commercially beneficial solutions that meet the clients’ business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales role.
Role and Responsibilities- Responsibility for ensuring Sustainable Energy First delivers an outstanding customer experience overall.
- Main point of contact for an assigned client list, acquiring a thorough understanding of the Client’s needs and requirements.
- Proposing commercially beneficial solutions that meet the client’s business objectives and changing utility and energy demands through contract renewals, up and cross selling.
- Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of.
- Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Drive product development and innovation.
- Strong motivation and drive to contribute to company goals.
- Experience of account management in the public sector ideally within the NHS.
- Expertise in managing strategic client relationships.
- Experience in the energy industry.
- Ability to oversee and enhance the overall client experience.
- Proven track record in building, developing, and retaining long-term key client relationships.
- Strong communication skills to clearly convey Sustainable Energy First’s values as a consultancy.
- Ability to demonstrate professionalism and credibility in building trust with senior clients.
- Capability to achieve mutually beneficial outcomes for both the company and clients.
- Strong interpersonal skills and a collaborative mindset.
- Results-oriented with a focus on driving success for both clients and the company.
- A full, driving licence is required and national travel is part of the role.
- Competitive salary plus generous commission structure.
- Starting at 25 days holiday plus bank holidays.
- Car allowance.
- Hybrid working.
- Flexi working.
- Career development opportunities.
- Birthday Day off.
- Benefits platform – gym membership, retail discounts and many more.
Strategic Account Manager employer: Sustainable Energy First
Contact Detail:
Sustainable Energy First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the public sector and NHS landscape. Understanding the specific challenges and needs of these sectors will help you tailor your approach and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the energy industry, especially those who have experience in account management within the public sector. Attend relevant events or join online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your previous successes in managing strategic client relationships. Be ready to share specific examples of how you've built trust and delivered value to clients, as this will be crucial in showcasing your fit for the role.
✨Tip Number 4
Research Sustainable Energy First thoroughly. Understand their values, products, and services so you can align your experience with their mission and demonstrate how you can contribute to their goals during the interview process.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly within the public sector or NHS. Use specific examples that demonstrate your ability to build and maintain long-term client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to Sustainable Energy First. Discuss how your skills align with their values and how you can contribute to their goals in the energy sector.
Showcase Relevant Experience: When detailing your work history, focus on achievements that relate to managing strategic client relationships and delivering outstanding customer experiences. Quantify your successes where possible.
Prepare for Potential Questions: Anticipate questions related to your experience in the energy industry and your approach to client management. Be ready to discuss how you've resolved client issues and driven sales in previous roles.
How to prepare for a job interview at Sustainable Energy First
✨Understand the Public Sector Landscape
Familiarise yourself with the public sector, particularly the NHS. Be prepared to discuss recent developments and challenges in this area, as it will demonstrate your knowledge and commitment to the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained long-term client relationships. Highlight specific strategies you used to enhance client experiences and resolve issues effectively.
✨Communicate Sustainable Energy First's Values
Be ready to articulate how your personal values align with those of Sustainable Energy First. This is crucial for demonstrating your fit within the company culture and your ability to represent their consultancy ethos.
✨Demonstrate Results Orientation
Prepare to discuss your track record in achieving results, especially in terms of sales and client satisfaction. Use metrics or specific outcomes to illustrate your success in driving business growth and client retention.