At a Glance
- Tasks: Manage mid-market accounts, drive revenue growth, and enhance customer satisfaction through proactive engagement.
- Company: Sustainable Energy First, a consultancy focused on energy management and sustainability.
- Benefits: Competitive salary, 25+ days holiday, hybrid working, gym contribution, and private medical insurance.
- Other info: Diverse and inclusive culture that values every voice and fosters personal growth.
- Why this job: Join a mission-driven team making a positive impact on clients and the planet.
- Qualifications: Experience in sales or account management with strong communication and analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Our purpose 🌍 Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint.
The Role in a Nutshell 🐿️ To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling.
- Manage a defined portfolio of mid-market customers, acting as their primary point of contact.
- Drive revenue growth by identifying and converting new business opportunities within existing and new accounts.
- Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility.
- Build strong, trust-based relationships through regular telephony-based engagement.
- Resolve customer queries, complaints, and issues efficiently and professionally.
- Prioritise customer engagement based on data insights and business value.
- Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy.
- Provide accurate sales forecasts on a daily and weekly basis.
Sales goals:
- Achievement of monthly revenue targets as defined by the business.
- Contribution to a £5 million annual revenue target through effective pipeline management.
- High levels of customer satisfaction and retention.
- Accurate Salesforce data to support business planning and reporting.
- Increased customer lifetime value through strategic account development.
Key ingredients for the role:
- Proven experience in a sales or account management environment.
- Strong negotiation, influencing, and communication skills.
- Commercially minded with a proactive approach to identifying opportunities.
- Proficient in Microsoft Office and Salesforce systems.
- Strong analytical and problem-solving skills.
- Ability to manage large datasets and extract actionable insights.
- Knowledge of the UK energy market and supplier propositions is desirable.
💷 Salary: To be discussed at interview
🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service
🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office)
⌛Flexible working - including the ability to bank up to 5 extra days off per year
⛹🏽 Gym contribution
💰 Long service awards
🩺 Private Medical Insurance
🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave
🏥 Simply Health scheme
Inclusion and Belonging: We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive. Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!
Remote Mid-Market Account Manager employer: Sustainable Energy First
Sustainable Energy First is an exceptional employer that prioritises the well-being and growth of its employees while making a positive impact on the planet. With a strong commitment to sustainability, a supportive work culture, and flexible hybrid working arrangements, employees enjoy generous holiday allowances, private medical insurance, and opportunities for professional development. The company fosters an inclusive environment where diverse perspectives are celebrated, ensuring that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Mid-Market Account Manager
✨Tip Number 1
Get to know the company inside out! Research Sustainable Energy First and understand their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your experience aligns with the role of Mid-Market Account Manager. Highlight your sales achievements and how you've built strong relationships in previous roles – this is key for driving revenue growth.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Remote Mid-Market Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Mid-Market Account Manager. Highlight your sales achievements and any relevant experience in account management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about sustainability and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Data Skills:Since we love data-driven decisions, mention any experience you have with Salesforce or managing large datasets. Share examples of how you've used data insights to drive sales or improve customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sustainable Energy First
✨Know Your Stuff
Before the interview, make sure you understand the energy market and Sustainable Energy First's role in it. Brush up on key terms and trends, and be ready to discuss how your experience aligns with their mission of reducing carbon footprints.
✨Showcase Your Sales Skills
Prepare specific examples from your past roles where you've successfully driven revenue growth or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Master Salesforce
Since maintaining accurate records in Salesforce is crucial for this role, be prepared to discuss your experience with CRM systems. If you have any tips or tricks for using Salesforce effectively, share those during the interview to show your proficiency.
✨Build Rapport
This role requires strong relationship-building skills, so practice engaging with your interviewer as if they were a client. Ask insightful questions about the company culture and their approach to customer engagement to show your interest and ability to connect.
