At a Glance
- Tasks: Support customers with debt issues and ensure prompt resolutions.
- Company: Join Sustainable Energy First, a company dedicated to customer care and sustainable practices.
- Benefits: Enjoy 25 days holiday, hybrid working, gym contributions, and private medical insurance.
- Other info: The company values diversity and fosters a culture of inclusion and belonging.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential.
The predicted salary is between 20000 - 27000 £ per year.
Overview
Our purpose
Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients' carbon footprint.
The Role in a Nutshell
As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers. You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to disconnection or legal action. This role offers the opportunity to make a significant difference and add value for our customers.
Responsibilities
- End-to-end management of debt-related queries from suppliers, customers, and third parties.
- Diligently resolve escalated queries to prevent disconnection of energy supplies for customers and mitigate potential legal risks.
- Work with suppliers and customers through regular calls to reconcile large debt amounts and ensure swift resolution of payment issues.
- Confident communication with suppliers and third parties by phone to prevent further escalation of issues.
- Strong written communication with customers, suppliers, and third parties via email to quickly resolve issues.
- Maintain a supportive atmosphere within the team and handle inbound telephone calls from suppliers and customers.
- Keep internal stakeholders up to date on debt-related matters.
- Be detail-oriented to swiftly drive effective resolution on debt-related issues, ensuring they do not escalate.
Requirements
- Customer focused: Advocate for the customer and work through issues to provide swift and effective resolution.
- Organised: A self-starter who can work independently, prioritise tasks, and demonstrate control over workload.
- Determined problem solver: Driven to find the best outcomes; when faced with complex issues, collaborate and investigate to resolve them.
- Confident communicator: Adept at communicating via phone or email, choosing the best method based on the issue.
- Team player: Supports colleagues to consistently deliver the best service.
- Technology: Embraces technology to support the best experience for customers.
Please note
We are relocating from the Fylde coast to Fulwood (Preston) by the end of August.
Benefits
- Salary: £24,242 per annum
- Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
- Hybrid working – you must be able to commute to our Lytham office 2 days per week
- Flexible working – including the ability to bank up to 5 extra days off per year
- Gym contribution
- Long service awards
- Private Medical Insurance
- Enhanced paternity/maternity leave
- Simply Health scheme
- Challenging work and development opportunities
Inclusion and Belonging
We believe that diversity is at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences to strengthen and broaden our approach. We strive for a workplace where every voice is heard and every individual can thrive.
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Payment & Disconnection Specialist in Lytham St Annes employer: Sustainable-Energy-First
Sustainable-Energy-First is an excellent employer that prioritises innovation and sustainability in the energy sector. With a hybrid working model, competitive salary, and a strong focus on employee growth, we foster a collaborative work culture where your contributions directly impact our data analytics team and the broader organisation. Join us to be part of a forward-thinking company that values your expertise and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Payment & Disconnection Specialist in Lytham St Annes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sustainable-Energy-First. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sustainable-Energy-First before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Payment & Disconnection Specialist in Lytham St Annes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sustainable-Energy-First:Your cover letter is your chance to shine! Tell us why you want to work at Sustainable-Energy-First specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sustainable-Energy-First!
How to prepare for a job interview at Sustainable-Energy-First
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
