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For Companies At a Glance
- Tasks: Support customers with debt issues and ensure prompt resolutions.
- Company: Join Sustainable Energy First, a company dedicated to customer care and sustainable practices.
- Benefits: Enjoy 25 days holiday, hybrid working, gym contributions, and private medical insurance.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential.
- Other info: The company values diversity and fosters a culture of inclusion and belonging.
The predicted salary is between 20000 - 27000 £ per year.
Overview
Our purpose
Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients\’ carbon footprint.
The Role in a Nutshell
As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers. You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to disconnection or legal action. This role offers the opportunity to make a significant difference and add value for our customers.
Responsibilities
- End-to-end management of debt-related queries from suppliers, customers, and third parties.
- Diligently resolve escalated queries to prevent disconnection of energy supplies for customers and mitigate potential legal risks.
- Work with suppliers and customers through regular calls to reconcile large debt amounts and ensure swift resolution of payment issues.
- Confident communication with suppliers and third parties by phone to prevent further escalation of issues.
- Strong written communication with customers, suppliers, and third parties via email to quickly resolve issues.
- Maintain a supportive atmosphere within the team and handle inbound telephone calls from suppliers and customers.
- Keep internal stakeholders up to date on debt-related matters.
- Be detail-oriented to swiftly drive effective resolution on debt-related issues, ensuring they do not escalate.
Requirements
- Customer focused: Advocate for the customer and work through issues to provide swift and effective resolution.
- Organised: A self-starter who can work independently, prioritise tasks, and demonstrate control over workload.
- Determined problem solver: Driven to find the best outcomes; when faced with complex issues, collaborate and investigate to resolve them.
- Confident communicator: Adept at communicating via phone or email, choosing the best method based on the issue.
- Team player: Supports colleagues to consistently deliver the best service.
- Technology: Embraces technology to support the best experience for customers.
Please note
We are relocating from the Fylde coast to Fulwood (Preston) by the end of August.
Benefits
- Salary: £24,242 per annum
- Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
- Hybrid working – you must be able to commute to our Lytham office 2 days per week
- Flexible working – including the ability to bank up to 5 extra days off per year
- Gym contribution
- Long service awards
- Private Medical Insurance
- Enhanced paternity/maternity leave
- Simply Health scheme
- Challenging work and development opportunities
Inclusion and Belonging
We believe that diversity is at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences to strengthen and broaden our approach. We strive for a workplace where every voice is heard and every individual can thrive.
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Payment & Disconnection Specialist employer: Sustainable Energy First
Contact Detail:
Sustainable Energy First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment & Disconnection Specialist
✨Tip Number 1
Familiarise yourself with common debt-related issues and resolutions in the energy sector. This knowledge will help you engage confidently with customers and demonstrate your understanding of their challenges during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing scenarios with a friend or family member can help you become more comfortable and effective in handling sensitive conversations with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved complex issues. Be ready to discuss these during any interviews to highlight your determination and resourcefulness.
✨Tip Number 4
Research Sustainable Energy First's values and culture. Understanding their commitment to diversity and inclusion will allow you to align your responses and demonstrate that you're a good fit for their team-oriented environment.
We think you need these skills to ace Payment & Disconnection Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Payment & Disconnection Specialist. Emphasise your customer service experience, problem-solving abilities, and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers manage debt-related issues. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for, such as being customer-focused and a determined problem solver.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Mention any experience you have in resolving conflicts or managing sensitive situations, as these are crucial for the role.
Show Enthusiasm for the Company: Research Sustainable Energy First and express your enthusiasm for their mission and values in your application. Mention how you can contribute to their goal of providing excellent customer service and fostering a culture of inclusion and belonging.
How to prepare for a job interview at Sustainable Energy First
✨Showcase Your Customer Focus
During the interview, emphasise your commitment to customer service. Share examples of how you've successfully resolved customer issues in the past, demonstrating your ability to advocate for their needs and provide effective solutions.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, as this role requires a self-starter who can handle multiple responsibilities efficiently.
✨Highlight Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare to discuss complex situations you've faced and how you collaborated with others to find the best outcomes, showcasing your determination and resourcefulness.
✨Communicate Confidently
Since this role involves significant communication, practice articulating your thoughts clearly. Be ready to demonstrate your adaptability in choosing the right communication method, whether it's via phone or email, based on the situation at hand.