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For Companies At a Glance
- Tasks: Support customers with debt issues and ensure swift resolutions.
- Company: Join Sustainable Energy First, a company dedicated to making a positive impact in energy management.
- Benefits: Enjoy hybrid working, 25+ days holiday, gym contributions, and private medical insurance.
- Why this job: Make a real difference for customers while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a problem-solving mindset are essential.
- Other info: We're relocating to Fulwood this Autumn, so be ready for a fresh start!
The predicted salary is between 19394 - 19394 £ per year.
Overview Our purpose Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients\’ carbon footprint. The Role in a Nutshell As a Payment when faced with complex issues, collaborate and investigate to resolve them. Confident communicator: Adept at communicating via phone or email, choosing the best method based on the issue. Team player: Supports colleagues to consistently deliver the best service. Technology: Embraces technology to support the best experience for customers. Please note We are relocating from the Fylde coast to Fulwood (Preston) by the end of August. Benefits Salary: £24,242 per annum Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service Hybrid working – you must be able to commute to our Lytham office 2 days per week Flexible working – including the ability to bank up to 5 extra days off per year Gym contribution Long service awards Private Medical Insurance Enhanced paternity/maternity leave Simply Health scheme Challenging work and development opportunities Inclusion and Belonging We believe that diversity is at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences to strengthen and broaden our approach. We strive for a workplace where every voice is heard and every individual can thrive. #J-18808-Ljbffr
Payment & Disconnection Specialist employer: Sustainable Energy First
Contact Detail:
Sustainable Energy First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment & Disconnection Specialist
✨Tip Number 1
Familiarise yourself with common debt-related issues and resolutions in the energy sector. This knowledge will help you engage confidently with customers and demonstrate your understanding of their challenges during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Role-playing scenarios with a friend can help you articulate your thoughts clearly and effectively, which is crucial for this role.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved complex issues. Be ready to discuss these during your interview to highlight your determination and resourcefulness.
✨Tip Number 4
Research Sustainable Energy First's values and culture. Understanding their commitment to diversity and inclusion will allow you to align your responses with their ethos, making you a more attractive candidate.
We think you need these skills to ace Payment & Disconnection Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Payment & Disconnection Specialist. Emphasise your customer service experience, problem-solving abilities, and any relevant technology skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers manage debt-related issues. Use specific examples from your past experiences to demonstrate your communication skills and ability to resolve conflicts effectively.
Highlight Interpersonal Skills: In your application, emphasise your interpersonal and communication skills. Mention instances where you successfully resolved complex issues or supported colleagues, as these are key attributes for the role.
Show Enthusiasm for the Company: Research Sustainable Energy First and express your enthusiasm for their mission and values in your application. Mention how you can contribute to their goal of providing excellent customer service and fostering a culture of inclusion and belonging.
How to prepare for a job interview at Sustainable Energy First
✨Showcase Your Customer Focus
As a Payment & Disconnection Specialist, it's crucial to demonstrate your commitment to customer advocacy. Prepare examples of how you've effectively resolved customer issues in the past, highlighting your ability to empathise and provide swift solutions.
✨Demonstrate Organisational Skills
This role requires you to manage multiple tasks efficiently. Be ready to discuss your methods for prioritising workload and staying organised, perhaps by sharing specific tools or techniques you use to keep track of your responsibilities.
✨Exhibit Problem-Solving Abilities
Prepare to discuss complex issues you've faced and how you approached them. Highlight your determination to find the best outcomes and your collaborative approach to problem-solving, as this will resonate well with the interviewers.
✨Communicate Confidently
Since you'll be communicating with customers and suppliers via phone and email, practice articulating your thoughts clearly. Consider role-playing common scenarios to build your confidence and ensure you're comfortable with both communication methods.
