Mid-Market Account Manager

Description

Our purpose 🌍

Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet.

Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates.

This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint.

The Role in a Nutshell 🐿️

To grow, develop, and retain a profitable portfolio of mid-market customers through proactive, telephony-based account management. This role is responsible for driving revenue growth, enhancing customer satisfaction, and identifying new business opportunities through cross-selling and upselling.

Requirements

👉 Manage a defined portfolio of mid-market customers, acting as their primary point of contact.

👉 Drive revenue growth by identifying and converting new business opportunities within existing and new accounts.

👉 Maintain accurate and timely records in the Salesforce system to support forecasting and pipeline visibility.

👉 Build strong, trust-based relationships through regular telephony-based engagement.

👉 Resolve customer queries, complaints, and issues efficiently and professionally.

👉 Prioritise customer engagement based on data insights and business value.

👉 Collaborate with internal teams (e.g. Operations, Sales Support) to ensure service excellence and data accuracy.

👉 Provide accurate sales forecasts on a daily and weekly basis.

Sales goals:

👉 Achievement of monthly revenue targets as defined by the business.

👉 Contribution to a £5 million annual revenue target through effective pipeline management.

👉 High levels of customer satisfaction and retention.

👉 Accurate Salesforce data to support business planning and reporting.

👉 Increased customer lifetime value through strategic account development.

Key ingredients for the role

✅ Proven experience in a sales or account management environment.

✅ Strong negotiation, influencing, and communication skills.

✅ Commercially minded with a proactive approach to identifying opportunities.

✅ Proficient in Microsoft Office and Salesforce systems.

✅ Strong analytical and problem-solving skills.

✅ Ability to manage large datasets and extract actionable insights.

✅ Knowledge of the UK energy market and supplier propositions is desirable.

Benefits

💷 Salary: To be discussed at interview

🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service

🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office)

⌛Flexible working - including the ability to bank up to to 5 extra days off per year

⛹🏽 Gym contribution

💰 Long service awards

🩺 Private Medical Insurance

🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave

🏥 Simply Health scheme

EV Scheme

Inclusion and Belonging

We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.

Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!