Client Analyst

Our purpose 🌍

Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet.

Sustainable EnergyFirstis an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates.

This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint.

The Role in a Nutshell 🐿️

As a Client Analyst, you will be responsible for delivering Sustainable Energy First’s first-class Validation and Client Analysis Service. Drive strategic client engagement, query management and deliver accurate validation service.

Your primary responsibilities include –

• Invoice Validation – Ensure delivery of a first-class validation service, maintaining a 10 day SLA on actioning alarms
• Client Management – Building strong relationships with your clients, being the go to person, having monthly calls, query management and providing thorough and meaningful updates
• Sustainability – Identifying opportunities within your client’s portfolio to drive revenue and add value
• Quality/Behaviours – Maintain a high-quality score in cases, alarms, communication and reporting. Maintain acceptable behaviours

You will work closely with the wider teams in the business to ensure the highest level of client analysis, demonstrating analytical expertise, stakeholder management and strategic insight.

✅ Invoice Validation

• Actioning Alarms and raising queries to the Supplier Management Team
• Oversight of client validation issues
• Production and delivery of client KPI, Query, Management and Benefit Statement Reports. Adherence to reporting process & Quality Framework

✅ Client Management

• Proactive management and resolution of client queries, using next review date and giving the client meaningful updates
• Monthly calls with the client and agenda sent in advance. Obtaining updates from the wider delivery team and providing thorough update to the client
• Building strong relationships with the client and key stakeholders. Being an advocate for your client and demonstrating in depth understanding of their business objectives needs, drivers and pain points
• Be the day to day go to person for the client across all delivery teams, calling out risk where agreed KPI’s and SLA’s may be breached

✅ Sustainability

• Identification of opportunities to drive revenue and value add through analysis of your client’s portfolio
• Engaging with both internal stakeholders and the client to progress opportunities to convert to revenue for the business

✅ Quality/Behaviours

• To maintain a monthly rolling quality score of 90% in alarms, communication, cases and reporting
• To always maintain the acceptable behaviours as documented in the Behaviour framework and use giving back days to give back to the community

Key ingredients for the role

✅ A good understanding of SEFirst’s key products, deliverables & SLAs

✅ Ability to analyse problems, situations and information, think laterally and present innovative and feasible solutions

✅ Ability to keep calm under pressure & multi-task effectively

✅ Good communication skills, both written and verbal

✅ Relationship Management skills to ensure high quality of service delivery and management of stakeholders

✅ Good planning and organisational skills

✅ Ability to continually adapt and learn new ways of working

✅ Self-motivated with the initiative to learn and drive own development

✅ Commercial awareness and ability to influence key stakeholders’ decision making to drive revenue opportunities

💷 Salary: To be discussed at interview

🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service

🏠 Hybrid working (at least 2 days per week working from our Fulwood, Preston office)

⌛Flexible working – including the ability to bank up to to 5 extra days off per year

⛹🏽 Gym contribution

💰 Long service awards

🩺 Private Medical Insurance

🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave

🏥 Simply Health scheme

🧠 Challenging work and development opportunities

Inclusion and Belonging

We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.

Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!