At a Glance
- Tasks: Manage customer enquiries via calls, emails, and online forms while providing retrofit advice.
- Company: Join a leading sustainable energy services company with a strong reputation.
- Benefits: Enjoy a competitive salary, enhanced pension, healthcare plan, and professional development support.
- Other info: Be part of an equal opportunities employer committed to respect and fairness.
- Why this job: Make a real difference in energy efficiency while developing your customer service skills.
- Qualifications: 18 months of experience in customer service or administration and strong IT skills.
The predicted salary is between 22000 - 33000 £ per year.
Customer Service Advisor
Location: Skelmersdale, WN8 9TW
Salary: £28,000 per annum + Excellent Benefits!
Contract: Full time, permanent
Hours of Work: 37 Hours per week Monday to Friday
Sustainable Energy Services is a well‑known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!
Responsibilities
- Answering and dealing with telephone and e‑mail enquiries.
- Update CRM with accurate records of customer documentation.
- Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. - Training provided and potential for retrofit advice qualification.
- Dealing with grant administration paperwork and co‑ordinating with external providers.
- Meeting internal and external deadlines, and customer satisfaction reporting.
- Make outgoing calls to customers and booking of appointments.
- Managing bookings of appointments and surveys.
- Supporting in‑house teams with administrative duties and documentation.
Qualifications
- A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
- The ability to efficiently organise workload and manage multiple priorities.
- A pro‑active and adaptable approach.
- Proficiency in IT, particularly Outlook, Word and Excel.
- Excellent interpersonal communication skills - particularly verbal and written.
- A full UK driving license.
Preferred Skills
- An understanding of energy efficiency grant funding schemes.
- A customer service qualification.
- Energy efficiency measures and knowledge.
- Experience in the use of CRM systems.
Rewards & Benefits
- Enhanced pension contributions
- Employer paid Healthcare Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Support for Continuous Professional Development
Our Commitment to You
We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time
Apply now and help us lead the way in sustainable building and energy efficiency!
Customer Service Advisor in Skelmersdale employer: Sustainable Careers
Sustainable Building Services is an excellent employer, offering a dynamic work culture that prioritises sustainability and innovation in the building sector. Employees benefit from ongoing professional development opportunities, a collaborative environment, and the chance to make a meaningful impact on energy efficiency initiatives. Located in a vibrant area, the company fosters a strong sense of community and teamwork, making it an ideal place for those passionate about contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Skelmersdale
✨Tip Number 1
Get to know the company! Research Sustainable Energy Services and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be dealing with customers all day. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Sustainable Energy Services.
We think you need these skills to ace Customer Service Advisor in Skelmersdale
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in administration and customer service, and show us how you can manage multiple priorities effectively.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your IT Proficiency:We want to see that you're comfortable with IT tools like Outlook, Word, and Excel. Mention any specific experiences or projects where you've used these applications to manage tasks or improve efficiency.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Sustainable Careers
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on energy efficiency concepts and grant funding schemes, as this will show your genuine interest in the field.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that highlight your interpersonal skills. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Your Organisational Skills
The job requires managing multiple priorities, so be ready to discuss how you stay organised. Share specific examples from your past experience where you successfully juggled various tasks or projects. This will help illustrate your proactive and adaptable approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
