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For Companies At a Glance
- Tasks: Support residents through home improvement projects and ensure their satisfaction.
- Company: Join a multi-award-winning company leading in sustainable building solutions.
- Benefits: Enjoy a competitive salary, healthcare plan, enhanced pension, and professional development support.
- Why this job: Make a real difference in communities while tackling climate change and improving lives.
- Qualifications: Customer service experience in construction and strong communication skills required.
- Other info: Dynamic role with opportunities for community engagement and career growth.
The predicted salary is between 27000 - 30000 £ per year.
Location: Coventry
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
About the Company
Sustainable Building Services is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency and whole-house retrofit, we are currently managing and delivering over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work improves the living conditions, health, comfort, and well-being of thousands of households each year to help reduce fuel poverty and address the four biggest challenges today: the cost of living, energy security, climate change, and health crises. All of this supports the UK’s progress towards meeting net-zero targets.
Overview of the Role
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
- Involvement in Social Value Returns, identifying, organising and participating in community based events.
In order to be successful in this role, you must have
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK driving licence.
- GCSE's and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
Rewards & Benefits
- Enhanced Pension Contributions
- Employer Paid Healthcare Cash Plan
- Enhanced Maternity Pay
- Employee Assistance Programme
- Support for Continuous Professional Development
We are an equal opportunities employer, and we are committed to recruiting the best person for this post. We will ensure fair and equal opportunities for all potential and existing employees. This relates to Gender, Marital Status, Family Status, Age, Race, Sexual Orientation and Religious Belief.
Tenant Liaison Officer in Coventry employer: Sustainable Careers
Contact Detail:
Sustainable Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sustainable Building Services and their projects. Show them you’re not just another candidate; demonstrate your passion for decarbonisation and how you can contribute to their mission of improving living conditions.
✨Tip Number 3
Practice your communication skills! As a Tenant Liaison Officer, you'll need to engage effectively with residents and stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sustainable Building Services.
We think you need these skills to ace Tenant Liaison Officer in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your customer service experience and any relevant skills from the construction industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed customer relationships and resolved issues in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key! Use clear and concise language in your application. We want to see that you can convey information effectively, just like you would with residents and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Sustainable Careers
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with Sustainable Building Services' mission, especially their focus on decarbonisation and community impact. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about managing resident relationships, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight any situations where you identified and addressed tenant needs, as this will show you’re a great fit for the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to tenant interactions or construction site challenges. Think through how you would handle issues like a dissatisfied resident or a scheduling conflict. Practising these scenarios will help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about their current projects, community engagement initiatives, or how they measure success in tenant satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.
