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- Tasks: Support residents through home improvement projects and ensure their needs are met.
- Company: Join a leading UK provider of sustainable building services focused on energy efficiency.
- Benefits: Enjoy a competitive salary, healthcare plan, enhanced pension, and support for your professional growth.
- Other info: Be part of a diverse team committed to equal opportunities and sustainability.
- Why this job: Make a real difference in people's lives while contributing to a greener future.
- Qualifications: Customer service experience in construction and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Location: Based in Wrexham
Salary: £29,000 per annum with a car allowance of £3,000 pa
Contract: Full time, permanent
Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions!
We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer/resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for:
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carrying out choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
In order to be successful in this role you must have:
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE's and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
It would be great if you had:
- A basic understanding of retrofit.
Our Commitment to You: We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency!
No agencies please.
Locations
Tenant Liaison Officer in Wales, Wrexham employer: Sustainable Building Services
Contact Detail:
Sustainable Building Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Wales, Wrexham
✨Tip Number 1
Get to know the company inside out! Research Sustainable Building Services and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for common interview questions related to customer service and construction. Think of examples from your past experiences that highlight your skills and how they relate to the Tenant Liaison Officer role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Tenant Liaison Officer in Wales, Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable building and how your background fits with our mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: As a Tenant Liaison Officer, strong communication is key. In your application, demonstrate your ability to connect with people. Share examples of how you've effectively managed relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sustainable Building Services
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company's mission on decarbonisation and energy efficiency. Brush up on your knowledge of customer service in the construction industry, as well as any relevant health and safety regulations.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, effective communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you’ve had to consult with residents or handle sensitive situations, and be ready to discuss these during the interview.
✨Demonstrate Empathy and Understanding
This role involves working closely with residents, including vulnerable tenants. Be prepared to talk about how you would identify and accommodate their needs. Show that you genuinely care about enhancing their living conditions and well-being.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s future projects, how they support their employees' professional development, or what a typical day looks like for a Tenant Liaison Officer. This shows your interest and helps you gauge if the company is the right fit for you.