At a Glance
- Tasks: Support residents through home improvement projects and ensure their needs are met.
- Company: Join a leading company in sustainable building services focused on energy efficiency.
- Benefits: Enjoy a competitive salary, car allowance, enhanced pension, and healthcare benefits.
- Other info: Be part of a diverse team committed to equal opportunities and career growth.
- Why this job: Make a real difference in people's lives while promoting low-carbon technology.
- Qualifications: Customer service experience in construction and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
- Tenant
- Liaison
- Officer
- Hereford
- Work: 8am – 5pm Mon – Thurs, 8am – 4.30pm
- Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK’s largest providers of residential retrofitting for decarbonisation.
Whether it’s social housing or private homes, we’re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology.
Each year, our work enhances the health, comfort, and well-being of thousands of households.
We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions.
Together, we’re making strides toward the UK’s goal of reaching net-zero emissions!
We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures.
- In addition to this, as our Tenant Liaison Officer, you will be responsible for:
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out: choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have:
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE’s and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had:
- A basic understanding of retrofit.
Our Commitment to You We are proud to be an equal opportunities employer.
We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency!
No agencies please
Tenant Liaison Officer - Hereford employer: Sustainable Building Services
Sustainable Building Services is an excellent employer, offering a supportive work culture in Wythenshawe that prioritises employee well-being and professional growth. With competitive benefits such as enhanced pension contributions and a comprehensive healthcare cash plan, employees are encouraged to thrive both personally and professionally, making it a rewarding place to build a career.
Contact Details:
Sustainable Building Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer - Hereford
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Sustainable Building Services, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Tenant Liaison Officer - Hereford at Sustainable Building Services.
We think you need these skills to ace Tenant Liaison Officer - Hereford
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Sustainable Building Services
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
