At a Glance
- Tasks: Manage resident journeys and ensure high customer satisfaction during home works.
- Company: Join a multi-award-winning company focused on sustainable building services.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Other info: Full-time role with a friendly team and opportunities for growth.
- Why this job: Make a real impact in the community while developing valuable skills and relationships.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
The predicted salary is between 27000 - 30000 £ per year.
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
Team Responsibilities:
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required.
- To act in the best interests of the company at all times.
Health & Safety / Legislative Requirements:
- Complete all site compliance paperwork and TLO trackers as required.
- To perform all duties in line with company guidelines and legislative requirements.
If you feel you have the skills and experience to be successful in this role then apply today!
Tenant Liaison Officer employer: Sustainable Building Services
Sustainable Building Services is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Tenant Liaison Officer in Wythenshawe, you will enjoy a competitive salary, a car allowance, and the opportunity to make a meaningful impact on residents' lives while working within a multi-award-winning team dedicated to sustainable practices.
Contact Details:
Sustainable Building Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in the North West area. Understanding the specific challenges tenants face will help you connect better with residents and demonstrate your commitment to their needs.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Tenant Liaison Officer, you'll need to manage various stakeholders, so being able to communicate effectively and empathetically is key.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums related to tenant support and housing services. Building connections can provide valuable insights and potentially lead to job referrals.
✨Tip Number 4
Research Sustainable Building Services and their projects. Knowing their values, recent initiatives, and how they engage with tenants will allow you to tailor your approach and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Highlight your experience in customer service and any relevant skills that align with the job description.
Tailor Your CV:Customise your CV to reflect the key responsibilities mentioned in the job description. Emphasise your experience in managing customer journeys, handling complaints, and working with vulnerable tenants.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to build relationships with residents and stakeholders. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sustainable Building Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks such as managing resident journeys and ensuring customer satisfaction, as this will help you answer questions confidently.
✨Show Empathy and Communication Skills
As a Tenant Liaison Officer, you'll need to interact with residents from various backgrounds. Prepare examples that demonstrate your ability to empathise with tenants and communicate effectively, especially when addressing their concerns or needs.
✨Research the Company
Learn about Sustainable Building Services and their approach to retrofit decarbonisation. Understanding their values and recent projects can help you align your answers with their mission and show genuine interest in the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with a vulnerable tenant or resolving a complaint. Think through potential scenarios and formulate your responses to showcase your problem-solving skills.
