At a Glance
- Tasks: Lead a team to enhance customer care and improve service processes.
- Company: Sustainable Building Services, transforming homes across the UK.
- Benefits: Competitive salary, company car, healthcare, and generous bonuses.
- Other info: Join a supportive environment with opportunities for personal growth.
- Why this job: Make a real impact on customer experiences in energy efficiency.
- Qualifications: Experience in leadership and customer service improvement.
The predicted salary is between 45900 - 56100 £ per year.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: We are recruiting across a number of regions throughout England
Salary: Competitive, DOE + Company Car / Car Allowance
Contract: Full time, Permanent
Benefits: Discretionary Bonus Scheme, Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Make a real difference to the customer experience. At Sustainable Building Services, we deliver domestic retrofit and energy-efficiency programmes in occupied homes across the UK. Our work can transform homes and improve energy efficiency, but how we communicate and support customers throughout that journey matters just as much.
We're looking for four experienced Regional Customer Care Managers to lead our regional customer care function and Customer Liaison Officer team in the below regions:
- North West
- East Midlands & West Yorkshire
- Midlands
- South
This is a leadership and service-improvement role, rather than a frontline customer-service position. You'll set high standards, develop people, improve processes and make sure customers receive a clear, respectful, empathetic and transparent experience, while working closely with operational teams to minimise avoidable disruption.
What you'll be responsible for:
- Lead and develop the regional CLO team, setting expectations, managing performance, supporting recruitment and training, and building a culture of accountability, empathy and continuous improvement.
- Provide visible leadership across projects and live sites, working closely with project, operational, technical and SHEQ teams.
- Ensure every project has a robust customer-care approach covering engagement, appointments, surveys, installation, handover, aftercare and complaints.
- Oversee complex or high-risk customer issues and ensure effective service recovery.
- Monitor complaints, missed appointments, access issues and recurring customer concerns, identifying opportunities to improve how SBS operates.
- Ensure customer needs, vulnerabilities, accessibility requirements and reasonable adjustments are recognised and appropriately managed.
- Work with the other Regional Customer Care Managers to establish and maintain one consistent SBS standard for customer care.
- Use customer feedback, data and quality findings to drive practical, measurable improvements.
Regional Customer Care Manager in Morley employer: Sustainable Building Services
Sustainable Building Services (SBS) is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in Leicestershire, the company provides competitive benefits including enhanced pension contributions and a comprehensive healthcare cash plan, ensuring that employees feel valued and empowered to grow in their careers.
Contact Details:
Sustainable Building Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Care Manager in Morley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sustainable Building Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sustainable Building Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer Care Manager in Morley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sustainable Building Services:Your cover letter is your chance to shine! Tell us why you want to work at Sustainable Building Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sustainable Building Services!
How to prepare for a job interview at Sustainable Building Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
