At a Glance
- Tasks: Support residents through home improvements and ensure their needs are met.
- Company: Join a leading UK provider of sustainable building services.
- Benefits: Enjoy a competitive salary, car allowance, and enhanced health benefits.
- Other info: Be part of a diverse team committed to net-zero emissions and community well-being.
- Why this job: Make a real difference in people's lives while promoting energy efficiency.
- Qualifications: Customer service experience in construction and a full UK driving licence required.
The predicted salary is between 29000 - 29000 € per year.
Location: Based in Wrexham
Salary: £29,000 per annum with a car allowance of £3,000 pa
Contract: Full time, permanent
Hours of Work: 8am - 5pm Mon - Thurs, 8am - 4.30pm Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK's largest providers of residential retrofitting for decarbonisation. Whether it's social housing or private homes, we're dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We're also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we're making strides toward the UK's goal of reaching net-zero emissions!
We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer/resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for:
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carrying out choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
In order to be successful in this role you must have:
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE's and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
It would be great if you had:
- A basic understanding of retrofit.
Our Commitment to You: We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Ready to make a difference one home at a time? Apply now and help us lead the way in sustainable building and energy efficiency!
No agencies please.
Tenant Liaison Officer in Llangollen employer: Sustainable Building Services
Sustainable Building Services is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. With competitive benefits such as enhanced pension contributions, healthcare support, and a commitment to sustainability, our Tenant Liaison Officers play a vital role in improving the lives of residents while contributing to the UK's net-zero goals. Join us in Wrexham, where your efforts will directly impact communities and help shape a greener future.
Contact Detail:
Sustainable Building Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Llangollen
✨Tip Number 1
Get to know the company inside out! Research Sustainable Building Services and their projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your communication skills! As a Tenant Liaison Officer, you'll need to engage effectively with residents and stakeholders. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our mission for sustainable living.
We think you need these skills to ace Tenant Liaison Officer in Llangollen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Tenant Liaison Officer role. Highlight your customer service experience in the construction industry and any relevant qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about sustainable building and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Tenant Liaison Officer, strong communication is key. Use your application to demonstrate your ability to engage with residents and stakeholders effectively. A clear and concise writing style will go a long way!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sustainable Building Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company's projects, especially those related to energy efficiency and decarbonisation. This will help you answer questions confidently and show your genuine interest in their mission.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or managed relationships. Be ready to discuss how you would handle difficult conversations or support vulnerable tenants.
✨Demonstrate Your Organisational Skills
This role requires managing a fluctuating workload, so be prepared to discuss how you prioritise tasks and stay organised. Share specific strategies or tools you use to keep track of appointments and resident needs, as this will highlight your ability to manage the customer journey effectively.
✨Understand Health & Safety Regulations
Since the role involves working in construction environments, brush up on relevant health and safety regulations. Be ready to discuss how you ensure compliance and safety for residents during projects. This knowledge will show that you take the role seriously and are committed to maintaining a safe environment.
