Tenant Liaison Officer

Job Description Tenant Liaison Officer Location: Wythenshawe (Covering North West Area) Salary: £27,000 with a car allowance of £3,000 pa. Contract: Full time, permanent. Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes. We are now recruiting for a Tenant Liaison Officer to join our growing team. Tenant Liaison Officer – About the role: In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures. Key Responsibilities: To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction. Identifying vulnerable tenants and any additional needs they might need to accommodate for them. Ensuring that any problems/issues are dealt with promptly. Managing the customer/resident journey whilst following the client and company engagement procedures. To develop effective working relationships with reside…