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- Tasks: Manage resident journeys and ensure high customer satisfaction during home works.
- Company: Join a multi-award-winning company focused on sustainable building services.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while developing valuable relationships and skills.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Full-time, permanent role with a friendly team and opportunities for growth.
The predicted salary is between 24000 - 30000 £ per year.
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
Team Responsibilities:
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required.
- To act in the best interests of the company at all times.
Health & Safety / Legislative Requirements:
- Complete all site compliance paperwork and TLO trackers as required.
- To perform all duties in line with company guidelines and legislative requirements.
If you feel you have the skills and experience to be successful in this role then apply today!
Tenant Liaison Officer employer: Sustainable Building Services (UK) Ltd
Contact Detail:
Sustainable Building Services (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in the North West area. Understanding the specific challenges tenants face will help you connect better with residents and demonstrate your commitment to their needs during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Tenant Liaison Officer, you'll need to manage various stakeholders, so showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've previously supported vulnerable individuals or managed customer relationships. Real-life scenarios can illustrate your problem-solving skills and empathy, which are crucial for this role.
✨Tip Number 4
Research Sustainable Building Services and their projects. Knowing their values and recent initiatives will allow you to tailor your responses during the interview, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Highlight your experience in customer service and any relevant skills that align with managing resident journeys.
Tailor Your CV: Customise your CV to reflect your experience in tenant liaison or similar roles. Emphasise your ability to manage relationships, handle complaints, and support vulnerable tenants, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the housing sector. Mention specific examples of how you've successfully managed resident interactions or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Sustainable Building Services (UK) Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks such as managing resident journeys and ensuring customer satisfaction, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, effective communication is crucial. Prepare examples from your past experiences where you successfully managed relationships or resolved issues with clients or residents to demonstrate your skills.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and addressed problems promptly. This role requires quick thinking and adaptability, so showcasing your problem-solving skills will be beneficial.
✨Research the Company
Take some time to learn about Sustainable Building Services and their approach to decarbonisation and customer care. Showing that you understand their mission and values can set you apart from other candidates.
