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- Tasks: Manage resident journeys and ensure high customer satisfaction during home works.
- Company: Join a multi-award-winning service provider focused on sustainable housing solutions.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while developing valuable skills in customer relations.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Full-time, permanent role with a friendly team atmosphere.
The predicted salary is between 24000 - 30000 £ per year.
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes. We are now recruiting for a Tenant Liaison Officer to join our growing team.
About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
Team Responsibilities:
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required.
- To act in the best interests of the company at all times.
Health & Safety / Legislative Requirements:
- Complete all site compliance paperwork and TLO trackers as required.
- To perform all duties in line with company guidelines and legislative requirements.
If you feel you have the skills and experience to be successful in this role then apply today!
Tenant Liaison Officer employer: Sustainable Building Services (UK) Ltd
Contact Detail:
Sustainable Building Services (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Tenant Liaison Officer. Understanding the nuances of managing resident journeys and customer satisfaction will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing and customer care sectors. Engaging with current or former Tenant Liaison Officers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your understanding of the importance of communication in this role. Prepare examples of how you've effectively communicated with diverse groups, as this is crucial for building relationships with residents and stakeholders.
✨Tip Number 4
Research Sustainable Building Services and their projects. Showing knowledge about the company’s mission and recent initiatives during your interview can highlight your genuine interest in the role.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Highlight your experience in customer service and any relevant skills that align with managing resident journeys.
Tailor Your CV: Customise your CV to reflect your experience in tenant liaison or similar roles. Emphasise your ability to build relationships, manage communications, and handle issues effectively, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your understanding of the challenges faced by tenants. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to support vulnerable tenants.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sustainable Building Services (UK) Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks such as managing resident journeys and ensuring customer satisfaction, as this will help you answer questions confidently.
✨Show Empathy and Communication Skills
As a Tenant Liaison Officer, you'll need to interact with various stakeholders. Prepare examples that showcase your ability to communicate effectively and empathise with residents, especially vulnerable tenants.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with complaints or coordinating access arrangements. Think of past experiences where you've successfully navigated similar challenges.
✨Research the Company
Learn about Sustainable Building Services and their approach to decarbonisation and customer care. Being knowledgeable about the company will demonstrate your genuine interest in the role and help you align your answers with their values.
