At a Glance
- Tasks: Support residents through home projects and ensure their needs are met.
- Company: Join a leading provider in sustainable building services focused on decarbonisation.
- Benefits: Enjoy a competitive salary, car allowance, enhanced pension, and healthcare benefits.
- Other info: Dynamic role with opportunities for personal development and community engagement.
- Why this job: Make a real difference in people's lives while contributing to a greener future.
- Qualifications: Customer service experience in construction and a full UK driving licence required.
The predicted salary is between 32000 - 32000 £ per year.
£30,000 – £32,000 per annum with a car allowance of £3,000 pa
Location: Based in Harrow
Contract: Full time, permanent
Hours of Work: 8am – 5pm Mon – Thurs, 8am – 4.30pm Friday
Benefits: Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD!
Sustainable Building Services is one of the UK’s largest providers of residential retrofitting for decarbonisation. Whether it’s social housing or private homes, we’re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We’re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we’re making strides toward the UK’s goal of reaching net-zero emissions!
Responsibilities
- Consulting and supporting residents prior to, during and after works to their homes.
- Identifying vulnerable tenants and any additional needs they might need accommodated.
- Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Agreeing access arrangements with the resident and book appointments to enable the work to their home.
Qualifications
- A minimum of 1 year working in a customer facing role within the construction industry.
- A full UK Driving license.
- GCSE’s and above, or equivalent qualification.
- The ability to efficiently organise a fluctuating workload.
- Customer service skills alongside strong and effective communication skills.
- An understanding of H&S regulations and working practices relating to construction sites.
Preferred Skills
- A basic understanding of retrofit.
Commitment to Equality
We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.
Tenant Liaison Officer in Stanmore employer: Sustainable Building Services (UK) Ltd
Sustainable Building Services is an exceptional employer located in Harrow, offering a competitive salary and a comprehensive benefits package that includes enhanced pension contributions and employer-paid healthcare. Our work culture prioritises employee well-being and professional development, providing ample opportunities for growth while contributing to meaningful projects that promote energy efficiency and combat climate change. Join us in making a positive impact on communities and the environment, all while enjoying a supportive and inclusive workplace.
Contact Details:
Sustainable Building Services (UK) Ltd Recruitment Team
