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- Tasks: Support callers in mental health crises and escalate to clinicians when necessary.
- Company: Join the NHS 111 Mental Health Option service, providing vital support across Sussex.
- Benefits: Enjoy flexible working hours, ongoing training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience with mental health needs and excellent communication skills are essential.
- Other info: Work from Swandean Hospital with opportunities for part-time hours and increased pay for unsocial shifts.
The predicted salary is between 22788 - 25130 £ per year.
We are the NHS 111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
The team are fully office-based on site at Swandean Hospital, Worthing.
Main duties of the job
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
There is no appointment system so the work is fast-paced and varied.
About us
SPFT provides mental health and learning disability care for children, young people and adults across Sussex.
Working in Sussex:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
We\’d love you to join our organisation that is rated \’good\’ overall and \’outstanding\’ for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
- 77% identifying the opportunities to show initiative in their roles
We support flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about part time hours, if it works for you and works for the role, we\’ll do our best to make it happen.
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work across the 24 hour period; to include evenings, weekends and nights.
- Shifts are E-7am-3pm, L1pm-9pm, L4 4pm-midnight Night 20.45-07.15
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
See attached Job Description and Person Specification for full details.
Person Specification
Knowledge/Experience
- Demonstrate current experience of working with people with mental health problems
- Experience of in working in urgent care/crisis settings
- Understanding of MHA/Knowledge of Mental Capacity Act (2005)
- Knowledge and experience in Child and Adult safe guarding procedures.
- Evidence of skills in change management and at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group.
- Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a yearpa / pro rata for part time
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Sussex Mental Healthline Call Operator employer: Sussexcommunity
Contact Detail:
Sussexcommunity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sussex Mental Healthline Call Operator
✨Tip Number 1
Familiarise yourself with the specific triage tool mentioned in the job description. Understanding how it works and its application in crisis situations will give you an edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have in urgent care or crisis settings. Be prepared to discuss specific scenarios where you successfully supported individuals with mental health needs.
✨Tip Number 3
Demonstrate your understanding of the Mental Health Act and the Mental Capacity Act during your discussions. This knowledge is crucial for the role and shows your commitment to the field.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially evenings and weekends. Emphasising your willingness to adapt to the fast-paced nature of the role can set you apart from other candidates.
We think you need these skills to ace Sussex Mental Healthline Call Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Sussex Mental Healthline Call Operator position. Familiarise yourself with the job description and person specification to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have working with individuals facing mental health challenges. Mention specific skills or situations that demonstrate your ability to handle crisis scenarios effectively.
Showcase Communication Skills: Given the nature of the role, it's crucial to highlight your interpersonal and communication skills. Provide examples of how you've successfully communicated in high-pressure environments or supported individuals in distress.
Tailor Your Application: Make sure to customise your application for this specific role. Use keywords from the job description, such as 'fast-paced', 'autonomous', and 'flexibility', to show that you are a perfect fit for the team and understand the demands of the job.
How to prepare for a job interview at Sussexcommunity
✨Show Your Empathy
As a Call Operator, you'll be dealing with individuals in crisis. Make sure to convey your understanding and empathy during the interview. Share examples from your past experiences where you've successfully supported someone in need.
✨Demonstrate Communication Skills
Excellent interpersonal and communication skills are crucial for this role. Prepare to discuss how you effectively communicate with diverse individuals, especially those experiencing mental health challenges. Role-play scenarios can help illustrate your approach.
✨Familiarise Yourself with Relevant Legislation
Understanding the Mental Health Act and the Mental Capacity Act is essential. Brush up on these laws and be ready to discuss how they apply to your work. This shows your commitment to providing safe and effective care.
✨Highlight Your Flexibility
The role requires working various shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to different working patterns. Emphasising your flexibility can set you apart from other candidates.