At a Glance
- Tasks: Support callers in mental health crises and escalate to clinicians when necessary.
- Company: Join the NHS 111 Mental Health Option service, providing vital support across Sussex.
- Benefits: Enjoy flexible working hours, ongoing training, and a supportive team environment.
- Other info: Work from Swandean Hospital with opportunities for part-time hours and increased pay for unsocial shifts.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience with mental health needs and excellent communication skills are essential.
The predicted salary is between 22788 - 25130 £ per year.
We are the NHS 111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
The team are fully office-based on site at Swandean Hospital, Worthing.
Main duties of the job
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
There is no appointment system so the work is fast-paced and varied.
About us
SPFT provides mental health and learning disability care for children, young people and adults across Sussex.
Working in Sussex:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
We\'d love you to join our organisation that is rated \'good\' overall and \'outstanding\' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
- 77% identifying the opportunities to show initiative in their roles
We support flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about part time hours, if it works for you and works for the role, we\'ll do our best to make it happen.
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work across the 24 hour period; to include evenings, weekends and nights.
- Shifts are E-7am-3pm, L1pm-9pm, L4 4pm-midnight Night 20.45-07.15
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
See attached Job Description and Person Specification for full details.
Person Specification
Knowledge/Experience
- Demonstrate current experience of working with people with mental health problems
- Experience of in working in urgent care/crisis settings
- Understanding of MHA/Knowledge of Mental Capacity Act (2005)
- Knowledge and experience in Child and Adult safe guarding procedures.
- Evidence of skills in change management and at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group.
- Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,485 to £30,162 a yearpa / pro rata for part time
#J-18808-LjbffrSussex Mental Healthline Call Operator in London employer: Sussexcommunity
Join the NHS 111 Mental Health Option service as a Sussex Mental Healthline Call Operator, where you'll be part of a dedicated and compassionate team providing vital support to those in crisis. With a strong emphasis on staff training, flexible working opportunities, and a supportive work culture, you will thrive in an environment that prioritises your professional growth and well-being. Located in the beautiful Sussex region, enjoy the perfect blend of coastal and countryside living while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sussex Mental Healthline Call Operator in London
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Sussexcommunity. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Sussexcommunity.
We think you need these skills to ace Sussex Mental Healthline Call Operator in London
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Sussexcommunity:Take some time to research Sussexcommunity and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Sussexcommunity
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Sussexcommunity's values and approach.
