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- Tasks: Welcome patients, manage queries, and handle clerical duties in a busy healthcare environment.
- Company: Join the leading NHS community services provider in Sussex, dedicated to compassionate care.
- Benefits: Enjoy flexible working hours, excellent training opportunities, and cost-effective workplace nurseries.
- Why this job: Be part of a supportive team making a real difference in community health.
- Qualifications: GCSEs in Maths and English; experience in customer service or admin preferred.
- Other info: Diversity is celebrated; applications from all backgrounds are encouraged.
The predicted salary is between 24000 - 36000 ÂŁ per year.
The successful candidate will be working as a receptionist at the Minor Injury Unit in Horsham Hospital. You will receive and book patients into the unit.
\”Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.\”
Main duties of the job
- Receives Patients and visitors to the service. Responds to queries and requests for information as directed by office procedures, guidelines and protocols. Refers complex or unusual requests to the Team Administrator or a member of the clinical team.
- Regularly checks on the tidiness and cleanliness of the office environment and takes action to ensure any problems are resolved.
- Undertakes admin tasks that are assigned.
- Attends team meetings within the service
- Formats letters, reports where necessary
- Carries out photocopying.
- Ensures incoming or outgoing post is processed promptly
About us
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients\’ homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trusto Beautiful Sussex location near the South Downs and coast
Our values–Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence–guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Job responsibilities
To welcome all patients and those accompanying them to the unit in a professional manner, recording all necessary information fully and accurately, and to carry out clerical duties necessary for the operation of the unit.
To assist the staff of the units in data collections and gathering reports for analysis and auditing purposes.
Further information is available in the attached job description and person specification
Person Specification
Qualifications
- Maths and English GCSE or equivalent
Experience
- Previous experience of activities that involve receiving queries from others providing information, directions or taking and passing on messages
- Excellent telephone and communication skills
- Working as part of a team – making a contribution and helping others.
Skills and Knowledge
- Able to remain calm and polite when it is busy or if dealing with someone who is upset or worried about their health.
- Good written and spoken English
- Excellent organisational skills
Other
- Ability to work variable hours between 8am-11:30pm Monday – Sunday
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist MIU employer: Sussexcommunity
Contact Detail:
Sussexcommunity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist MIU
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a healthcare setting. Understanding the nuances of patient interaction and the importance of maintaining a calm environment will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles, especially in healthcare. Be ready to discuss how you've handled difficult situations or queries, as this will demonstrate your ability to remain composed under pressure.
✨Tip Number 3
Research the Minor Injury Unit and its services. Being knowledgeable about what they offer will show your genuine interest in the role and help you answer questions more effectively during the interview.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks. Since the role involves clerical duties and data collection, demonstrating your ability to prioritise and stay organised will be crucial.
We think you need these skills to ace Receptionist MIU
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the receptionist position at the Minor Injury Unit. Tailor your application to highlight relevant experience and skills that match these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples where you have successfully handled queries, managed information, or worked as part of a team.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Sussexcommunity
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your excellent telephone and communication skills during the interview. Practice clear and polite responses to common queries to show you can handle various situations with ease.
✨Emphasise Your Organisational Abilities
Highlight your organisational skills by discussing any previous experience where you managed multiple tasks or maintained a tidy workspace. This role requires attention to detail, so be prepared to give examples of how you've successfully organised your workload in the past.
✨Demonstrate Calmness Under Pressure
The Minor Injury Unit can be busy, and you may encounter upset patients. Share examples of how you've remained calm and professional in stressful situations. This will reassure the interviewers that you can handle the demands of the role effectively.
✨Familiarise Yourself with the Trust's Values
StudySmarter values compassionate care, teamwork, and excellence. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work, as this will show your commitment to the Trust's mission.