Quality Improvement Lead facilitator

The need to drive quality improvement across health and care services has never been greater. The Quality Improvement Lead will make a real contribution to improving the quality of care across Sussex Community NHS Foundation Trust by enabling capability and capacity to deliver continuous quality improvement across our services.

The Quality Improvement Lead will provide leadership to effectively enable our Quality Improvement Programme. As a specialist in QI, they will enable a growing body of staff to establish, run and evaluate improvement and will offer a can-do attitude to tackle issues that arise in quality improvement projects. They will support others to drive improvement with a facilitation role that has a distinct focus on training and coaching, as well as being a champion for the programme by engaging staff at multiple forums, events, meetings etc. and through a business partner model across the trust.

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants who do not already have the right to work in the UK are unable to be considered for this position.

Main duties of the job

The post holder will be based in the Clinical Quality Division. Core duties will include:

• Communicates with internal and external stakeholders to ensure engagement with improvement activities requiring negotiation and diplomacy skills; undertakes presentations to staff groups and the public which conveys information in an atmosphere of positive change.
• To work with the Associate Director of QI to ensure the Trust has robust systems and processes in place to enable continuous improvement.
• To support and undertake, where appropriate, the analysis and triangulation of quality-related data and information in relation to clinical quality performance to identify issues and areas where improvement is required.
• Drafting reports, often with complex information and analysis for a variety of committees, meetings, and boards.
• To ensure that national and legal requirements and innovations are identified and adopted where required.
• To keep abreast of relevant national legislative and policy requirements and ensure that key requirements are identified and adopted when required.
• To support the operational teams to develop a QI culture at the local level and advise on the delivery of this.
• To support local and trust-wide QI projects/programmes as required.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, and adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support, and corporate services.

Why work for us?

• Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support.
• Variety of working environments across the community, in patients’ homes, within our community hospitals and bases across the county.
• Supportive flexible working patterns such as part-time, flexi-time, annualised hours, and flexi-retirement options.
• Excellent training and development opportunities.
• Research opportunities.
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton.
• Thriving BAME, Disability and Wellbeing, LGBT+, and Religion and Belief staff networks.
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA).
• Located in stunning Sussex, with easy access to the South Downs and the coast.
• Access to a wide range of benefits and discounts for NHS staff.

Job responsibilities

• Provide training, coaching, and facilitation for managers across the Trust on QI projects.
• Ensure resources are used flexibly to meet the demand across the QI team, including providing assistance in times of particular pressure in any area.
• Responsible for the operation and use of systems capturing QI knowledge and information in regard to QI within the trust.
• Collate qualitative and quantitative information, analyze, interpret, and present data to highlight projects or products that will improve quality, including the evaluation of training impact, support decision making, and highlight risk.
• Support the Associate Director of QI with developing quality assurance techniques, including audit, metrics, and reporting frameworks as an important mechanism to drive improvement.
• Undertake audits and surveys as necessary for own work.
• Responsible for ordering training supplies/equipment and booking venues.
• Post holder will NOT have budget responsibilities.

The Quality Improvement Team sits within the Clinical Quality Directorate and comprises of 2 Quality Support Officers, a QI Lead, QI Clinical Lead, and QI Associate Director. We are a friendly, innovative, and proactive team who are involved in a variety of improvement activities from Executive level to locally-led projects. We have a comprehensive induction and training process through our competency framework, and continual development is highly valued in the team.

Person Specification

Qualifications and/or professional registration

• Educated to degree level or evidence of equivalent experience.
• Quality Improvement certification or equivalent experience.
• Evidence of continued professional development.

Experience

• Experience of healthcare quality improvement.
• Project administration and coordination.
• Experience of the analysis, interpreting, and presenting data.
• Event organization, facilitation, and delivery.
• Design and delivery of staff training.

Knowledge

• Good knowledge of the application of improvement methods in the NHS.
• Good knowledge of service and quality improvement techniques.
• Good knowledge of performance, project, and programme management processes.

Key Skills and Abilities

• Well-developed written and verbal communication skills and an ability to communicate complex ideas clearly and succinctly.
• Well-developed interpersonal and communication skills with the ability to persuade and influence others at all levels.
• Well-developed IT skills specifically the ability to use MS Office applications.
• Developed ability to analyze and model data using QI tools (RCA, Run charts, etc.).
• Developed ability to listen and take input from others, amending stance appropriately.
• Developed ability to organize, plan, and prioritize often within competing demands.
• Developed ability to work flexibly and adaptably.
• Developed ability to create professional documentation and presentations.
• Developed ability to work methodically to meet deadlines.
• Developed ability to utilize improvement and planning tools and techniques.
• Developed ability to work autonomously and on a varied work programme.
• Ability to lead processes, sometimes in a virtual capacity.
• Ability to work with a range of stakeholders to develop a consensus view.
• Energetic, proactive, and flexible attitude.
• Skilled in facilitation of groups and ability to engage delegates in training.
• Ability to interpret guidelines and its potential effect on the organization.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£46,148 to £52,809 a year per annum pro rata.

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