Practice Manager

To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. Through innovative ways of working, lead the team in promoting Equality, Diversity and Inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs to 2000 hrs service. You may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Responsible for maintaining compliance with all relevant CQC guidelines, identifying issues and improving processes wherever possible.
• Ensuring the practice maintains compliance with its NHS contractual obligations.
• Work collaboratively with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams.
• Monitor contract performance, key deliverables, and expiration dates to mitigate risk and avoid service disruptions.
• Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g. Rapid Health, EMIS and X-On).
• HR lead for the practice, including (but not limited to):

• Direct line management
• Recruitment and retention of staff
• Staff training
• Staff inductions

About us: Surrey Heath Community Providers Ltd is a federation of 7 GP practices across 10 sites, serving over 104,000 patients across Surrey Heath. Within our federation, we hold the GMS contract for Upper Gordon Road Surgery, a highly regarded, patient-centred practice with a list size of over 11,000.

The practice is supported by a strong, diverse and experienced clinical team, including:

• Paramedics
• An Advanced Nurse Practitioner
• A dedicated Nursing team

Alongside the onsite team, the practice benefits from the federation's central management support across operations, HR, finance, governance and senior clinical leadership creating a resilient collaborative environment that enables clinicians to focus on delivering high-quality patient care.

Why Join Us? This is an exciting opportunity to:

• Influence the future of primary care services in Surrey Heath.
• Lead within a progressive federated model.
• Work in a supportive environment with robust clinical and management infrastructure.
• Make a real difference to a growing local community.

Job responsibilities: Please note this is not a comprehensive list of responsibilities, please refer to the Job Description attached for a full list.

Person Specification:

• 4 GCSEs (C and above) including English and Maths or equivalent.
• Good standard of education with excellent literacy and numeracy skills.
• Educated to degree level in healthcare or business.
• Educated to Masters Degree Level.
• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solutions focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive and resilient.
• Ability to drive and deliver change effectively.

Experience:

• At least 2 years Practice Management experience.
• Experience of managing accounting procedures including budget and cash flow forecasting.
• Experience of working in a healthcare setting.
• Experience of managing large multidisciplinary teams.
• Experience of performance management including appraisal writing, staff development and disciplinary procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.
• NHS and/or primary care general practice experience.
• Relevant health and safety experience.

Skills:

• Ability to negotiate opportunities to enhance service delivery.
• Excellent communication skills (written, oral and presenting).
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Effective time management (planning and organising).
• Ability to network and build relationships.
• Proven problem solving and analytical skills.
• Ability to develop, implement and embed policy and procedure.
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.

Other:

• Flexibility to work outside of core office hours.
• To be discreet and always maintain confidentiality.
• Full UK driving licence.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£55,629 a year (FTE), depending on experience and qualifications.