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- Tasks: Join our reception team, managing calls, appointments, and patient records in a busy environment.
- Company: Frimley Health NHS Foundation Trust is dedicated to providing top-notch healthcare and development opportunities.
- Benefits: Enjoy flexible working hours, professional training, and a supportive work-life balance.
- Why this job: Be a vital part of patient care while developing your skills in a dynamic setting.
- Qualifications: Good GCSEs, customer service experience, and strong communication skills are essential.
- Other info: This role requires a DBS check due to its public-facing nature.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.
As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments, and maintaining accurate records.
We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.
Main duties of the job
The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.
This will involve direct contact with patients, booking follow up appointments and front line admin support.
The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job responsibilities
Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR Epic went live in June and we are already beginning to reap the benefits of this ambitious investment.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
Person Specification
Experience
- Dealing with the public/customer service.
- Previous clerical experience
Qualifications
- Good all round Secondary School Education including GCSE English or equivalent
Specific competencies for the role
- Good administrative skills, organised, methodical with good attention to detail
- Good verbal and written communication skills
- Ability to multi task
- Able to remain calm under pressure when working in a busy environment
- Experience of working with the general public
- Knowledge of the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Ophthalmology Receptionist employer: Sussexcommunity
Contact Detail:
Sussexcommunity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ophthalmology Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of an Ophthalmology Receptionist. Understanding the nuances of managing appointments and handling patient enquiries in a busy environment will help you stand out during interviews.
✨Tip Number 2
Highlight your customer service experience when networking or during informal conversations. Building rapport with current staff or other professionals in the field can provide valuable insights and potentially lead to recommendations.
✨Tip Number 3
Demonstrate your ability to remain calm under pressure by sharing relevant experiences in your discussions. This quality is crucial for the role, and showcasing it can make a strong impression on hiring managers.
✨Tip Number 4
Engage with Frimley Health NHS Foundation Trust's online presence. Following their social media channels and participating in discussions can help you stay informed about their values and initiatives, which you can reference in your application.
We think you need these skills to ace Ophthalmology Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise skills such as attention to detail, organisation, and the ability to work under pressure, as these are crucial for the Ophthalmology Receptionist position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of providing excellent service to patients. Mention specific examples from your past experiences that demonstrate your interpersonal skills and ability to manage multiple tasks effectively.
Showcase Relevant Skills: Highlight any previous experience dealing with the public or working in a healthcare setting. If you have knowledge of NHS procedures or systems, be sure to include that as it will strengthen your application.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Sussexcommunity
✨Show Your Customer Service Skills
As an Ophthalmology Receptionist, you'll be the first point of contact for patients. Highlight your previous experience in customer service and provide examples of how you've handled difficult situations with professionalism and empathy.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage multiple tasks efficiently, such as coordinating appointments and handling enquiries simultaneously, while maintaining attention to detail.
✨Familiarise Yourself with NHS Values
Frimley Health NHS Foundation Trust values commitment to excellence, teamwork, and future-facing attitudes. Research these values and think about how your personal values align with them, so you can express this during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to remain calm under pressure. Think of specific examples from your past experiences where you successfully managed stressful situations, particularly in a healthcare or customer service setting.
