Multi Agency Safeguarding Hub (MASH) Health Administrator in Eastbourne

The post holder will serve as a vital point of contact for the Health Team within the Multi Agency Safeguarding Hub (MASH), ensuring that colleagues with and external to SCFT, external partners, clients, and members of the public receive a professional, courteous, and supportive response to a wide range of queries and requests. Acting as a central liaison, the role requires excellent communication skills and the ability to manage sensitive information with discretion and accuracy.

Part time/job share applicants can be based in either Eastbourne or our Hastings base (Cavendish House, 1 Castle St, Hastings TN34 3AA).

Main duties of the job:

• A key responsibility will be to organise and facilitate the flow of health-related information into and out of the MASH, maintaining secure and up-to-date records.
• The role involves supporting the wider team by proactively managing workloads, developing processes, and driving performance.
• Duties include gathering and sourcing information under tight deadlines, collating and presenting data for reporting purposes, supporting recruitment processes, stationary ordering, managing team inboxes, and preparing agendas, minutes, and action logs.
• The post holder will also follow up on agreed actions to ensure continuity and accountability.
• Collaboration with external agencies is essential to fulfil statutory requirements under the Working Together (2023) legislation, ensuring the Trust and broader health system meet safeguarding obligations.
• The post holder will work closely with other MASH administrators across Sussex, providing cover and support as required.
• They will participate in formal supervision and line management processes, contributing to the effective delivery of safeguarding functions across the region.
• The post holder will be working in a team that deals with sensitive and sometimes distressing information, it is recognised that this may be emotionally challenging.

About us:

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing.
• Varied environments: community hospitals, patients' homes, and bases across Sussex.
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement.
• Excellent training, development, and research opportunities.
• Accredited Living Wage Employer, we ensure fair pay for all our staff.
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton.
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network.
• Level 3 Disability Confident Leader and Veteran Aware Trust.

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do. We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities further information is available in the attached job description and person specification.

If you would like further information, please contact Alicia Crook, MASH Specialist Nurse - alicia.crook@nhs.net

Person Specification:

Qualifications and/or professional registration: Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or equivalent previous proven experience.

Experience:

• Working knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
• Management of electronic diaries for the team/department, arranging and changing appointments.
• Preparation of agendas, taking minutes and actions, and following up on actions as required.
• Experience of secretarial or administrative procedures and systems such as answering queries, progress information requests and task related problem solving.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Ability to act independently within policies and procedures, referring to manager as required.
• Ability to plan, organise and deliver administrative activities within an agreed timeframe.
• Understanding of Confidentiality and General Data Protection Regulations.
• Knowledge of SystmOne.

Skills and knowledge:

• Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to staff and service users.
• Ability to work without on own initiative, organising and prioritising own workloads to changing and often tight deadlines.
• Proficient in using and monitoring Outlook - responding and redirecting as required.
• Ability to work under pressure in a busy working environment and able to multi-task.
• Effective team working.
• An ability to maintain confidentiality and trust.

Other requirements:

• Professional, calm, and efficient manner.
• Commitment to continuing professional development.
• Positive and flexible approach to work.
• Commitment to equality, diversity and inclusion and an understanding of equal opportunities.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.