Appointments Coordinator in East Grinstead

An opportunity has arisen within our enthusiastic and dedicated Cancer Services team for an Appointments Coordinator. We are looking for an exceptional individual with excellent interpersonal skills, good organisational skills and a real passion for delivering a high-quality patient experience. You will need to be a confident communicator by telephone and have a good aptitude for using IT systems.

This is a varied and interesting role and you will be responsible for the booking of 2WW referrals and oncology referrals coming into the trust. The candidate will be responsible for proactive and efficient organisation of allocated clinics ensuring that patients are booked into the most appropriate sessions and booked within target.

Main duties of the job:

• The post holder is required to provide administrative support within the department, including co-ordinating the first outpatient appointment for suspected cancer referrals within target.
• Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high-quality service to patients and other service users.

About us:

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities:

• Manage main administration office telephone and outpatient appointments and dealing with queries demonstrating excellent telephone manner and ability to multi-task.
• To immediately escalate circumstances where patients' first clinic appointments cannot be made within 14 days of receipt of 2WW referral.
• Ensure patient cancellations and DNAs are dealt with in accordance with Trust Cancer Access policy.
• To enter patients' demographic details and referral details onto the Cancer Database system Somerset.
• Co-ordinate the referral process, issuing appointments, ensuring appointments are correct on PAS and ensuring the necessary paperwork is added to Evolve and Patient Centre.
• To be responsible for proactive and efficient organisation of allocated clinics ensuring that patients are booked into the most appropriate sessions.
• Ensure that 2WW referral letters are processed in a timely manner in accordance with Trust policy.

Person Specification:

Qualifications:

• Maths & English GCSE or equivalent.
• NVQ 3 or able to demonstrate knowledge within this field through practical experience.
• Customer Care Course (or equivalent experience).

Experience:

• Experience booking outpatient appointments.

Knowledge:

• Healthcare knowledge and understanding.
• Knowledge of patient confidentiality and the Data Protection Act.
• Knowledge of Cancer Referrals.
• Experience using the eRS direct booking system.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.