At a Glance
- Tasks: Lead a dynamic Service Desk team and deliver top-notch IT support.
- Company: Join an innovative tech provider with a focus on enterprise and education sectors.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunities for professional development in a fast-paced environment.
- Why this job: Make a real impact by enhancing customer relationships and expanding service offerings.
- Qualifications: Proven experience in IT Helpdesk management and strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
Sussex Recruitment is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services and solutions to both enterprise and education sectors, you and the team will provide a high level of support and expertise to clients. Our client is a dynamic and enterprising technology provider.
The successful applicant will have a demonstrable track record of maintaining strong relationships with customers within an IT Helpdesk environment. The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.
Responsible for the daily operation of the Service Desk team consisting of 1st and 2nd Line Technical Consultants. Managing the technicians' workloads, scheduling of the technical calendar and managing the tickets based on urgency and technical availability.
As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity.
The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.
Strong technical background required covering:
- windows server management
- Active Directory
- Exchange/Office 365
- TCP/IP, DNS/DHCP
- VMWare – vSphere
- RES-Product Suite
- Microsoft HyperV
- Veeam
- SAN & Storage Technologies
We endeavour to respond to all applications; however, due to the large volume this isn’t always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.
Service Desk Manager – IT Solutions Helpdesk in Eastbourne employer: Sussex Recruitment
As a Client Relationship Manager in our dynamic team, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and ongoing training opportunities, all set in a vibrant location that fosters collaboration and innovation. Join us to make a meaningful impact while enjoying a rewarding career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager – IT Solutions Helpdesk in Eastbourne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Desk Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with SLAs and your technical know-how. They want to see how you can bring value to their team, so don’t hold back!
✨Tip Number 3
Prepare for those interviews! Research the company and understand their services. Be ready to discuss how your background in IT infrastructure and customer relationships can help them grow. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that job!
We think you need these skills to ace Service Desk Manager – IT Solutions Helpdesk in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in IT Helpdesk environments and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've maintained strong customer relationships or improved service delivery. This helps us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the right opportunities. Plus, you can check out other roles while you're there!
How to prepare for a job interview at Sussex Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around VMware, Citrix, and Microsoft technologies. Be ready to discuss how you've used these in past roles, as well as any relevant certifications you might have.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed workloads, scheduled tasks, and resolved conflicts within a team setting.
✨Build Rapport with Interviewers
Since strong interpersonal skills are key for this role, practice building rapport during the interview. Use active listening, ask insightful questions, and relate your experiences to their needs to show you're a great fit.
✨Prepare for SLA Discussions
Be ready to talk about your experience with Service Level Agreements. Think of specific instances where you've defined, monitored, or improved SLAs, and be prepared to discuss how you can apply that knowledge to their operations.
