At a Glance
- Tasks: Manage patient appointments and provide excellent customer service in a busy healthcare environment.
- Company: Join a friendly team at Rotherfield Surgery, dedicated to patient care.
- Benefits: Flexible hours, supportive team, and opportunities for personal development.
- Other info: Dynamic role with a focus on teamwork and adaptability in a fast-paced setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Previous reception or customer service experience is essential; IT skills are a must.
Respond to all requests by patients requiring appointments, listening and understanding their need to be able to direct them to the most appropriate Health Care Provider, ensuring adherence to the practice protocol for booking appointments. Explaining practice policies and procedures clearly to patients as appropriate so that their expectations are achievable. Using your own judgement and communication skills to ensure that patient queries and issues are dealt with in a logical and non-disruptive manner. Completing daily administrative tasks to support the GP team including repeat prescriptions, workflow tasks and processing new patient applications efficiently.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Scanning and workflow redirection
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking consulting rooms as required
- Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.
Equality and Diversity
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload and resources.
Communication
Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Attend regularly and be involved in practice meetings.
Rotherfield Surgery, Crowborough is looking for a receptionist/administrator to join our friendly and experienced team. Previous reception or customer service experience is essential, and previous experience within a GP practice is desirable. Applicants must be able to demonstrate excellent I.T. and communication skills with an ability to pay attention to detail. They must be self-motivated and adaptable to work within a changing NHS and to thrive with the demand of working in a busy reception/administrative environment.
The ideal candidate will have an admirable attitude to work, be a team player, work well under pressure and have good time management. You must possess excellent organisational skills, this is an important attribute. You must also demonstrate a natural aptitude to picking up new skills quickly and easily and a methodical approach to work.
Hours - Monday and Wednesday at Rotherfield Surgery 0830-1400 and Friday at The Brook Health Centre 0745-1400 - total of 17.25 hours.
Receptionist/Admin in Crowborough employer: Sussex Primary Care
At Sussex Primary Care, we pride ourselves on being an exceptional employer dedicated to fostering a collaborative and innovative work culture. Our commitment to employee growth is evident through our focus on continuous learning and development, ensuring that our staff are equipped to deliver high-quality care across diverse urban and rural settings in Sussex. Join us to be part of a forward-thinking organisation that values your contributions and supports your professional journey within the NHS framework.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin in Crowborough
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Rotherfield Surgery and The Brook Health Centre. Familiarise yourself with their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think about how your previous experience aligns with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable, as this reflects your understanding of the role and the environment you'll be working in.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also reinforces your enthusiasm for the position.
We think you need these skills to ace Receptionist/Admin in Crowborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist/Admin role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively handled a challenging situation in the past.
Be Organised and Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. You could even mention how your organisational skills have helped you in previous roles, especially in busy environments like a GP practice.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sussex Primary Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing appointments and handling patient queries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a receptionist/admin, communication is key. Prepare examples of how you've effectively communicated with customers or patients in the past. Think about times when you had to explain policies or resolve issues calmly and clearly.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially in a busy environment. Share specific strategies you use to stay organised, such as prioritising tasks or using digital tools to keep track of appointments and deadlines.
✨Emphasise Your Adaptability
The NHS environment can be fast-paced and ever-changing. Highlight your ability to adapt to new situations and learn quickly. Share examples of how you've successfully navigated changes in previous roles, showing that you can thrive under pressure.
