Practice Manager - Brighton

We are seeking to appoint a Practice Manager to work at The Avenue Surgery in Brighton. The successful candidate will be responsible for overseeing the day-to-day operational and financial management of the practice, including:

• Accountable for the operational management of the practice
• Responsible for robust financial management, maximizing income, and ensuring a balanced budget position
• Delivery of key targets in relation to contractual requirements, service performance, governance, quality, and workforce planning
• Responsible for ensuring the workforce skill mix is in line with expected benchmarked levels, and responsible for the recruitment processes
• Lead on the implementation of agreed strategic and service developments
• Accountable for delivery of service quality improvement plans
• Act as the registered CQC manager (CQC Registered Manager)

Main duties of the job:

• Degree in Management or significant equivalent level of knowledge acquired through experience
• Ability to handle financial systems for the practice, including payroll
• Experience of managing primary care services
• Significant experience of monitoring, analysing and assessing clinical operational performance
• Ability to monitor and maintain standards of care across a range of services
• Experience of managing patient expectations, influencing commissioning decisions and developing business cases
• Experience of working in partnership with other agencies, service users, carers, the public, regulators, local scrutiny bodies etc.
• Experience of managing risk within a complex operating environment including risk assessment, risk mitigation and risk management
• Assertive and confident to challenge poor conduct and behaviours
• Highly developed IT and analytical skills particularly in Excel and preferably building complex reports using BusinessObjects or other similar business intelligence reporting package
• Excellent communication skills and proven experience of managing successful relationships with peers and clients
• UK based (necessity)

About us:

Sussex Primary Care runs a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.

You will benefit from:

• A supportive working environment
• Flexible hours to fit around your work / life commitments
• Induction and training programme
• Annual leave and sick pay
• Full NHS pension
• Free on-site parking
• Employee Assistance programme
• A supportive, approachable management team
• Being part of a growing company with great opportunities to develop as a result

The following are the core responsibilities of the practice manager. There may at times be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Functional management of all clinical and administrative staff
• Direct line management of relevant lead staff
• Manage the recruitment process for the practice
• Manage contracts for services delivered to or for the practice
• Lead change and continuous improvement initiatives
• Coordinate with staff ensuring they review new policies within the practice policies and procedures within the overarching Trust Policies as appropriate
• Coordinate and lead the compilation of practice reports and the practice development plans
• Develop, implement and embed an efficient business resilience plan
• Manage the financial elements of the practice, including budgets (I&E), petty cash, entering data, engaging with the finance team on invoicing and any financial queries, attending monthly finance meetings in conjunction with the Director of Operations and Finance
• Ensure the team reach QOF targets supported by the clinical team and administrative team
• Coordinate the practice diary, ensuring meetings are scheduled appropriately
• Liaise at external meetings as required
• Market the practice appropriately
• Produce a newsletter for the practice
• Work collaboratively with the Patient Participation Group
• Manage all complaints effectively following procedure
• Manage all significant events effectively following procedure and devising solutions to reduce risk and repeated occurrences
• Ensure compliance with legislation and handle HR issues accordingly with support from HR department
• Ensure personnel records are up to date via the HR system
• Manage the premises, including health and safety aspects such as risk assessments and mandatory training
• Oversee the practice IT system
• Ensure compliance with IT security and IG, including 100% of staff completing their IG mandatory training on an annual basis
• Coordinate all projects within the practice
• Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Maintain the practice and NHS choices websites
• Deputise for the Lead GP/ACP at internal and external meetings
• Act as the primary point of contact for NHS (E/I), ICB, community services, suppliers and other external stakeholders
• Be the registered CQC manager and maintain compliance with all legislation and meet the needs of the patients
• Oversee the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary and inline with practice budget
• Ensure all financial claims are made in an effective and efficient manner

Person Specification:

• Essential: Degree level education or equivalent proven professional experience
• Management qualification
• Evidence of continuing professional and personal development
• Desirable: AMSPAR Qualification
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.