At a Glance
- Tasks: Be the friendly face of our practice, handling patient queries and admin tasks.
- Company: Join Dolphins Practice, a caring team dedicated to patient wellbeing in Haywards Heath.
- Benefits: Enjoy a competitive salary, company pension, sick pay, and wellness programmes.
- Other info: Flexible part-time hours with potential Saturday shifts; perfect for students seeking valuable experience.
- Why this job: Make a real impact by supporting patients while developing your skills in a supportive environment.
- Qualifications: Good standard of education in Maths, English, and IT; experience with the public is a plus.
- £13.45 an Hour
- Part time available
- Permanent contract
Job Summary
The Dolphins Practice provides care to patients in Haywards Heath. The post holder will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services.
The postholder will ideally work between Monday and Friday and may on occasion be required to work on a Saturday with notice when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).
The post holder will be reliable and work flexibly, act on their own initiative and judgement in prioritising key and urgent tasks. They will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.
The postholder will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the GP is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception / administrative area of the practice.
The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.
Key Responsibilities
- Act on own initiative, within broad procedural guidelines and without direct supervision.
- Undertake activities within the reception/administrative area.
- Undertake patient registrations.
- Liaise with Secondary Care, Social Services and other teams as necessary.
- Ensure efficient service delivery to patients.
- Ensure effective time management and workload prioritisation.
- Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
- Promote good staff relations and motivation.
- Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
- Maintain inventories and arrange replacement of stocks as required.
- Ensure strict adherence to the practice’s computer security protocols.
- Ensure the filing system is maintained.
- Participate in internal and external training events as required.
- Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
- Ensure building security arrangements are implemented.
- Ensure that complaints from patients are brought to the attention of the Practice Manager.
Sussex Primary Care’s Values
- Patient-focused in everything we do
- Support staff to be the best they can be
- Innovate, learn and evaluate
Benefits:
- Company pension
- Sick pay
- Wellness programmes
Schedule:
- Day shift - Monday to Friday.
Administrator/Receptionist in Haywards Heath employer: Sussex Primary Care
The Dolphins Practice is an exceptional employer located in Haywards Heath, offering a supportive and patient-focused work environment. With a commitment to staff development through training opportunities and wellness programmes, employees are encouraged to thrive both personally and professionally. The part-time Administrator/Receptionist role provides a chance to make a meaningful impact on patient care while enjoying a flexible schedule and a collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist in Haywards Heath
✨Tip Number 1
Familiarise yourself with the specific duties of an Administrator/Receptionist in a healthcare setting. Understanding the nuances of patient interaction and confidentiality will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in customer service or administrative roles, especially if you've worked in a medical or similar environment. Be ready to share examples of how you've handled sensitive situations with tact and professionalism.
✨Tip Number 3
Demonstrate your organisational skills by preparing for potential questions about time management and prioritisation. Think of specific instances where you successfully managed multiple tasks under pressure.
✨Tip Number 4
Research the Dolphins Practice and their values. Being able to articulate why you want to work there and how you align with their patient-focused approach will show your genuine interest in the role.
We think you need these skills to ace Administrator/Receptionist in Haywards Heath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reception and administrative roles. Emphasise your ability to work with the public, manage tasks independently, and maintain confidentiality.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the practice. Mention specific skills that align with the job description, such as excellent communication and organisational abilities.
Showcase Relevant Skills:Highlight your IT skills and any experience with patient management systems. Mention your ability to handle sensitive situations with tact and diplomacy, as this is crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative position.
How to prepare for a job interview at Sussex Primary Care
✨Showcase Your Communication Skills
As an Administrator/Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and calm responses, and be ready to discuss how you've handled difficult situations with the public in the past.
✨Highlight Your Organisational Abilities
The role requires effective time management and workload prioritisation. Be prepared to share examples of how you've successfully organised tasks in previous roles. Discuss any systems or methods you use to stay organised, especially in a busy environment.
✨Emphasise Confidentiality and Sensitivity
Given the nature of the work, it's crucial to convey your understanding of confidentiality and sensitivity when dealing with patients. Prepare to discuss scenarios where you've had to handle sensitive information and how you ensured discretion.
✨Demonstrate Flexibility and Initiative
The job may require working on Saturdays or adjusting to changing schedules. Show that you're flexible and willing to adapt. Share instances where you've taken the initiative to solve problems or improve processes in your previous roles.
